AWS and Salesforce

Global Strategic Partnership

The world's leading cloud provider and the #1 CRM platform are making it easier for developers using both technologies to build and launch customer applications, natively leverage AWS services in Salesforce, and securely connect data and workflows across both Salesforce and AWS.

Customers can innovate faster with pre-built applications that combine AWS and Salesforce Customer 360 - making it easier for organizations to seamlessly deploy AWS's voice, video, and AI services natively with Salesforce business applications.

Salesforce and AWS

The Latest from Salesforce and AWS

Create personalized experiences in your contact center

Today's contact centers need a more efficient way to handle call volumes, speed up call resolution, and leverage technology to deliver a more connected customer service experience.
 

Streamline your cloud operations with Slack and AWS

Integrating fully featured AWS cloud services through Slack tames tool sprawl by bringing together tools, teams and conversations into a single pane of glass.

Watch the video »

Unify developer experience

The Salesforce and AWS partnership enables teams to build applications that connect data in real-tie between Salesforce applications and AWS services.
 

Salesforce adapters and event relays for AWS

Through a unified developer experience, Salesforce and AWS are making it easier for developers to build and launch custom applications, natively leveraging AWS services in Salesforce.

Read the Blog »

Amazon Connect & Salesforce Service Cloud Voice

Salesforce Service Cloud Voice seamlessly integrates with Amazon Connect, providing contact center agents with a complete set of tools in their agent workspace to deliver enhanced customer service. Through this expanded partnership, Salesforce has chosen Amazon Connect as its preferred contact center technology and will resell Amazon Connect as part of its new upcoming offering, Service Cloud Voice, making it easy for organizations to deliver better customer service at a lower cost.

Learn More

Read the eBook

Watch the Webinar

Salesforce Service Cloud Voice and Amazon Connect - Building Innovative Customer Experiences

Tableau on AWS

Combine the resources, technical expertise, and data knowledge of Tableau and Amazon Web Services (AWS) to maximize the value of your end-to-end data and analytics investment. From data strategy and migration to optimizing operations, this collaboration helps organizations securely deploy and scale cloud analytics. Customers see faster time to value and reduced costs, all with validated migration processes that mitigate risk.

Watch the demo »



MuleSoft on AWS

The Mulesoft and AWS partnership enables customers to accelerate cloud adoption and seamlessly connect with data and workflows from any system, whether it's in AWS or on-premises or in a SaaS applicatin. Out of the box (OOTB) connectors for key AWS services (S3, DynamoDB, and EC2) and key business systems (Salesforce, SAP, and Oracle) helps overcome data silos and allows builders to focus on innovation versus integration.

Watch the demo »


Slack on AWS

Slack, powered by AWS, is the digital headquarters for engineering. Through an AWS and Slack integrated ChatOps environment, IT professionals can improve their cloud-centric workflows by monitoring and managing their AWS environments from Slack. This centralized environment brings together the IT professionals and tools in once place, enabling teams to ship code faster, reduce incident response time, and increase visbility and collective learning.

Watch the webinar »


Customer Testimonials

Intuit
"The solution puts us in a great position to be able to effectively deal with the varied queries we get from our customer base and sets us up well for the future."

- James Watson, Managing Director at Primary ICT

Read the Partner Success Story »

Intuit

“With the seamless integration between Amazon Connect and Salesforce, we’re unleashing the power of technology to customize the agent experience through data. We’re improving productivity and allowing them to focus on customers, not their tools, to provide the best possible customer experience."

- Loren Lacy, Group Product Manager, Customer Success and Sales Technology, Intuit Inc.

Glide Publishing
Glide Publishing Platform is a publisher-ready, cloud-native content management system (CMS) for publishers created by publishing industry professionals. Glide removes content management obstacles and frees customers to focus on the content excellence.
 
GPP incorporate AWS Chatbot in their DevOps workflows to manage customers' sandbox enviornments from Slack. Glide's customers can now provision and delete sandbox enviornments on demand from Slack by running AWS CLI commands. This provides Glide's customers flexibility in managing their CMS projects and control their infrastructure costs.
 
"AWS Chatbox has enabled us to run CLI commands safely from Slack to manage AWS resources from Slack. This sves us time, privides visibility to the team, and our customers benefit from the lower total cost of ownership (TC))."
 
Nedim Dedic, CTO - Glide Publishing Platform

Pearson
 
 
Learn how Pearson uses various AWS services in conjunction with Tableau Server on Amazon Elastic Compute Cloud (Amazon EC2) to empower the organization with self-service analytics.
 

Additional Resources

Build and scale direct-to-consumer streaming video offerings
 
Amazon and Salesforce introduce an integrated direct-to-consumer offering to help content distributors build and scale direct-to-consumer (D2C) video streaming subscription platforms.
 
Salesforce Launches Government Cloud Plus
 
Salesforce’s Government Cloud Plus has achieved a FedRAMP Provisional Authority to Operate (P-ATO) at the High Security Impact Level. This gives customers a compliant and secure environment to deploy Salesforce's industry-leading Customer 360 CRM platform and industry solutions.
 
 
 

Salesforce and Amazon Connect - Building Innovative Customer Experiences

Learn how Salesforce built a world class contact center experience using Amazon Connect and Salesforce service cloud.
 

 

Salesforce and Amazon Connect - Building Innovative Customer Experiences
 
Learn how Salesforce built a world class contact center experience using Amazon Connect and Salesforce service cloud..
 
 
Rapidly Deploy Cloud Telephony with Service Cloud Voice
 
Service Cloud Voice enables customers to quickly stand up cloud-based contact center for distributed or centralized teams that provides powerful AI/ML capabilities.
 
Learn more about Amazon Connect
 
Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost.
 
Salesforce and Amazon Web Services Integration
 
Learn more about the integration compnets like networking and integration services such as Amazon AppFlow, Mulesoft, and Heroku, along with explanations of how and when to use them.
 
Salesforce’s New Anywhere App Will Leverage the Amazon Chime SDK
 
The Amazon Chime SDK will enable users to attend video calls at any time without leaving the Salesforce Anywhere application.
 

AWS and Salesforce Offerings

AWS and Salesforce share a strategic relationship, encompassing technical alignment and joint development. Many Salesforce products run on AWS. In addition, Salesforce customers can build on AWS to extend their Salesforce capabilities. Whether you are simply using Salesforce SaaS applications that run on AWS, or leveraging AWS to extend Salesforce capabilities, this collaboration provides a multitude of benefts.

100x100_e_training

AWS Cloud Fundamentals Is Now on Salesforce Trailhead

New modules are now available in the Learn the AWS Cloud Practitioner Essentials trail. Enroll today in this trail created by the experts at AWS Training and Certification!
 
100x100_user-data

Accelerate your Digital Transformation with AWS and Salesforce

Seamlessly integrate various AWS services with Salesforce applications to deliver more impactful customer engagements.
 
call-to-action

Rapidly Deploy Cloud Telephony with Service Cloud Voice

Service Cloud Voice enables customers to quickly stand up cloud-based contact center for distributed or centralized teams that provides powerful AI/ML capabilities.

Learn more »

Tools icon

Salesforce and Amazon Web Services Integration

Learn more about the integration components like networking and integration services such as Amazon AppFlow, Mulesoft, and Heroku, along with explanations of how and when to use them.

Read the whitepaper »

Stonehenge
Learn about how Stonehenge leveraged KlikaTech expertise to use Alexa for Business and AWS IoT together with Salesforce technology to provide a better rental experience in Manhattan.
 
Angel MedFlight

Find out how Angel MedFlight Worldwide Air Ambulance focused on its digital transformation by using Salesforce Marketing Cloud and Sales Cloud with Amazon S3 and ultimately evolved patient care and improved patient outcomes.

Keep reading »

Contact Salesforce

The collaboration of AWS and Salesforce gives you new and secure ways engage with your customers. Our shared pace of innovation will give you continual access to cutting edge, world-class solutions from industry leaders.