AWS Contact Center Intelligence (CCI) 解决方案将帮助您通过新增人工智能功能到所选联系中心,以改善客户体验、提高座席效率,并获得对话洞察,而不需要任何机器学习专业知识。AWS CCI 解决方案使用 AWS 机器学习支持型服务组合,提供自助式虚拟座席、实时呼叫分析和座席协助,以及呼叫后分析。自行采取行动,与 AWS 服务合作伙伴合作(咨询)来帮助构建,或者使用 AWS(ISV)合作伙伴的一站式解决方案加快部署。

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AWS 解决方案

组合 AWS 服务、代码和配置的现成解决方案

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  • AWS 云端 QnABot

    部署一个由大型语言模型(LLM)提供支持的多渠道、多语言对话界面(聊天机器人),以响应客户的问题、答案和反馈。
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合作伙伴解决方案

来自 AWS 合作伙伴的软件、软件即服务或托管型服务

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  • ConnectPath

    ConnectPath, powered by CloudHesive provides a Connect-enabled Agent and Supervisor Desktop Experience, including Omnichannel support for SMS, E-Mail, Webhook and agent-to-agent based Channels
  • Voice Compass by NLX

    Delivered as a platform-agnostic managed service, Voice Compass® by NLX enables organizations to deflect live agent handling by engaging an AI-powered Journey Assistant® within a branded customer journey uniquely designed for routine task completion.
  • Unified Agent Portal (UAP)

    Unified Agent Portal (UAP) is a customizable, easy-to-use contact center portal for agents and supervisors. It streamlines voice, chat, social media, email channels, and supports video interactions and is able to accept transfers from virtual agents from any channel.
  • SuccessKPI Contact Center Intelligence

    Bring Amazon contact center intelligence to life for use cases including Agent Assist, Sentiment Analytics, Agent Coaching, Chatbot effectiveness, IVR and IVA Validation, Machine Scoring, Live Call Analytics, Post Call Analytics, Customer Journey Mapping and more.
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指南

规范性的架构图、示例代码和技术内容

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