客户情报和忠诚度

Shoppers now have access to brands around the clock, on everything from voice, chat to Twitter. With Zendesk, retail brands can offer seamless, personalized, branded support experiences on every channel by bringing together data from all parts of the business - inventory, shopping history, etc.

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客户面临着数据分段问题，该问题会导致产生不一致的客户身份。Amperity 是一个多专利客户数据平台，利用人工智能 (AI) 和机器学习将原始客户数据转换为客户见解。

AIQ brings order to CX chaos. Our Customer Experience Hub empowers everyone to be a CX champion by giving business teams the freedom to explore and action on customer data while helping technical teams extend and enhance existing technology investments to manage data governance, costs and performance. Enterprise brands such as Autodesk, M&T Bank, The New York Times, Neiman Marcus, Hertz and many more use our CX Hub to drive growth through extraordinary customer experiences. Learn more at actioniq.com.

Amplitude helps financial services organizations like Square meet customers in the moment, with real-time experiences that drive engagement, improve conversion and bolster retention. Amplitude helps teams to bring these experiences to life by providing them with quantitative and qualitative insights, recommendations and predictions about what customers are doing and why across the entire customer journey. And because Amplitude standardizes, governs and centralizes data across all sources, teams can confidently use these insights to drive the best results.

Tealium connects customer data– spanning web, mobile, offline, and IoT devices— so brands can connect with their customers. Tealium empowers brands to create a unified, real-time customer data infrastructure. The Tealium Customer Data Hub makes customer data more valuable, actionable, and secure.

Crownpeak's Digital Experience Platform empowers clients to effortlessly orchestrate their digital experiences to grow their brands and revenue and turn customers into lifelong fans. The Crownpeak offering includes core marketing functionals such as CMS, digital quality and accessibility, and privacy and consent management in a composable, hybrid headless architecture that serves the goals of both marketing and IT teams.