iFood：使用 AWS 的人工智能（AI）之旅

Il gruppo alberghiero Accor si impegna a superare le aspettative dei propri clienti e a fornire a ciascuno esperienze stimolanti e personalizzate. Per raggiungere questo obiettivo, il gruppo alberghiero è supportato dalle tecnologie Amazon Web Services (AWS) e usa soluzioni cloud scalabili, insieme a dispositivi intelligenti di Internet delle cose che funzionano con l'Intelligenza Artificiale (IA). Accor ospita milioni di clienti che viaggiano in 5.200 hotel in 110 Paesi nel mondo ed è in grado di aprire, ogni giorno, un nuovo hotel.

One of the largest Brazilian delivery marketplaces, with deliveries from more than 330,000 partner establishments, iFood used generative artificial intelligence (AI) on two fronts considered crucial to its business. The first concerns the customer experience personalization, where those customers are responsible for more than 80 million orders per month. The other is aimed at optimizing the work of its internal developers. Thiago Cardoso, iFood data and AI director, explains that, given the company's scale of operation, artificial intelligence (AI) is the only efficient way to deliver personalized experiences for each user.

An online food delivery firm spanning 70 countries across 4 continents, Delivery Hero needs to handle data in accordance with legislation in the regions where it operates. Using Amazon Web Services (AWS), says director of site reliability engineering Shery Brauner, gives Delivery Hero a range of tools and technologies to help it manage data securely and deliver the customer-centric service the company is famous for.