Generative AI assistant for customer service
Amazon Q in Connect is a generative AI-powered assistant for customer service that delivers end-customers and agents information and actions to solve issues in real time, providing faster issue resolution and improved customer satisfaction. Available directly within Amazon Connect, Amazon Q in Connect automatically detects customer issues to provide personalized responses and recommended actions based on customer information, knowledge repositories, and your web content.
Empower end-customers with personalized self-serve experiences
Amazon Q in Connect provides generative AI-powered customer service directly to your customers so they can self-serve over voice and digital channels. Deliver personalized, context-aware responses and take actions on their behalf, such as booking a trip. If a customer needs additional support, Amazon Q in Connect provides a seamless transition to customer service agents, preserving the full conversation context for a cohesive customer experience.
Deliver real-time recommendations to agents
Amazon Q in Connect automatically detects customer issues and leverages generative AI to provide agents with real-time responses and recommended actions, including step-by-step guides, tailored to the end-customer's needs. Agents can also chat directly with Amazon Q in Connect to receive responses, actions, and links to more information. Amazon Q is accessible directly within the Amazon Connect agent workspace or within your own agent desktop.
