Our Training and Certification FAQs answer a wide variety of common questions. Please review our Training FAQs and Certification FAQs prior to contacting customer service. Here are some of our most common FAQs:

Q: Which AWS Certification is right for me? How do I get started with AWS? What training do I need?
A: First review the AWS Certification Overviews to determine what's available and which one might be best for you. There are no pre-requisites for any exam, you can take any exam you believe you are prepared to take. Training is not required prior to taking an exam but we provide role-based learning paths to help build your skills and get you ready for an exam.

Q: When will I get my exam results?
A: Upon completing your exam, you will receive a pass or fail notification on the testing screen. You will NOT receive a printout at the exam center and you will NOT receive an email with exam results. Your exam results and certificate (if passed) will be available within 5 business days of completing your exam on your AWS Certification Account under Previous Exams.

Q: Can I cancel or reschedule my exam?
A: Yes. You can cancel or reschedule your exam up to 24 hours before your scheduled appointment without additional fees. 

Pearson Vue: To reschedule or cancel your exam with Pearson Vue log into your AWS Certification Account and click the "Manage Pearson Vue Exams" button.  Select the scheduled exam you wish to manage from the "Upcoming Appointments" menu.  If you have any difficulty canceling or rescheduling your exam please contact Pearson Vue directly.

PSI: To reschedule or cancel your exam with PSI log into your AWS Certification Account and click the "Manage PSI Exams".  Click the "View Details" button on the scheduled exam you wish to manage.  If you have any difficulty canceling or rescheduling your exam please contact PSI directly.

Once you reach the 24-hour window before your scheduled appointment, you will not be able to cancel or reschedule your exam. If you miss your scheduled exam appointment, you will forfeit the exam fee and are not eligible for a refund. You will not be able to register again for the exam until 24 hours after your missed exam time. Missing the exam does not result in a “fail” status.  If you wish to reschedule a third time, you must cancel and schedule a new appointment. The reschedule limit will apply to the new appointment.

If you are an APN Partner, log into the APN Portal to update your profile or contact the APN customer service team with questions about Partner Training.

Interested in Private Onsite Training? Contact our Training Coordinators to set something up.

Use the form below to contact AWS Training and Certification customer service.

An asterisk (*) indicates required information.