Disable any secure keyboard features in your antivirus software settings. Note: Secure keyboard configuration prevents other applications on your computer or the network from detecting and recording what you type in a particular application. Review the documentation for your antivirus software for instructions on how to disable secure keyboard.
macOS only: If enabled, the Secure Keyboard Entry option on macOS can prevent the Amazon WorkSpaces client from receiving input from the operating system. To disable Secure Keyboard Entry on macOS, follow these steps:
Open a Terminal window.
On the menu bar, choose Terminal, then clear Secure Keyboard Entry.
If you've completed the above troubleshooting steps and haven't resolved the issue, contact AWS Support for assistance.