Kundenerfahrungen / Finanzdienstleistungen / Vereinigte Staaten

2023
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Mastercard nutzt KI- und ML-Services von AWS, um Betrug zu erkennen und zu verhindern

In diesem Video beschreibt Manu Thapar, Chief Technology Officer (CTO) für Cyber & Intelligence bei Mastercard, wie Mastercard die Services für künstliche Intelligenz (KI) und Machine Learning (ML) von Amazon Web Services (AWS) nutzt, um die Fähigkeiten zur Betrugserkennung weltweit zu verbessern. Dank dieser Lösung konnte Mastercard die Anzahl betrügerischer Transaktionen um das Dreifache senken und die Anzahl der Fehlalarme um das Zehnfache reduzieren. Dies führte zu Einsparungen in Milliardenhöhe für Händler und zu einem besseren Erlebnis für Kunden auf der ganzen Welt.

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Diese Kombination aus verbesserter Betrugserkennung und weniger Fehlalarmen bedeutet, dass die Händler über eine sehr nützliche Lösung verfügen und die Endkunden ein viel besseres Kundenerlebnis haben als zuvor.“

Manu Thapar
CTO, Cyber & Intelligence, Mastercard

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