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Companies in the travel and hospitality (T&H) industry need to deliver the right message at the right time to the right traveler throughout their journey. Using Omnichannel Traveler/Guest Communication solutions on AWS, companies can manage and analyze customer communications across multiple channels, such as email, web, and social media. T&H companies can use this data to personalize the customer experience, such as developing intelligent emails to reduce response times. Ultimately, these solutions can help reduce manual labor and allows staff to focus on providing better service to their customers.
Unified Profiles for Travelers and Guests on AWS helps you collect customer data from multiple systems to unlock insights, driving personalization and a curated experience for travelers and guests.
iLoyal is an airline loyalty management platform like no other. Its modern cloud-based architecture, built with a micro-services approach, is highly configurable and scalable, allowing loyalty leaders to sidestep painstaking systems customizations.
Specifically designed for the travel domain, the IBS Software Mailbot brings together our decades of domain knowledge and natural language processing (NLP) expertise. It introduces high operational efficiency for airline contact centers and allows them to automate just about any inbound email use case under various functions such as Reservation, Cargo, Loyalty, Crew, and IT Helpdesk.
This Guidance demonstrates how hospitality companies can drive agent and employee productivity through automation and generative AI to increase guest satisfaction, upsell opportunities, and reduce the total cost of ownership of current customer experience technologies.