Amazon Connect is a contact center as a service (CCaS) solution that offers easy, self-service configuration and enables dynamic, personal, and natural customer engagement at any scale.
| Administrator Guide Describes an Amazon Connect virtual contact center and helps administrators add users, choose telephony options, manage data storage, and configure encryption settings. HTML | PDF |
User Guide Describes key concepts of Amazon Connect and provides instructions for managing, measuring, and scaling a virtual contact center. HTML | PDF |
