Technology

Acqueon

Acqueon

Acqueon, a provider of omnichannel campaign management and auto-dialer software built on a Customer Data Platform (CDP), uses AWS CCI to add sentiment and interaction insights to its CDP as well as feed campaign intelligence and agent desktops across various contact center platforms, such as Amazon Connect, Cisco, NICE inContact, Twilio, and UJET.

Clarabridge

Clarabridge

By combining the power of Amazon Transcribe with Clarabridge’s industry-leading speech and text analytics platform, brands can extract actionable insights from every customer interaction across all touch points to help improve key performance metrics and customer experience, grow sales, ensure compliance, and reduce contact center spend.

Clevy

Clevy

Clevy is a software vendor specializing in enterprise conversational technologies. In conjunction with Amazon AI services, Clevy’s open-source, easy-to-implement conversational solutions help you deploy integrated and state-of-the-art conversational assistants in your contact center (chatbots and callbots). You can better serve your customers while streamlining and automating your operations and processes, as well as keeping your existing providers and infrastructure. 

Cresta Intelligence

Cresta Intelligence

Cresta makes business more productive by using AI to help teams unlock their full potential. Cresta observes customer interactions to learn what experts do differently and shares this knowledge across teams through real-time coaching delivered during customer conversations. Using Cresta, Amazon CCI customers can quickly uplevel teams and operate like experts on Day One.

Inference

Inference

Inference Studio, Inference Solutions’ code-free Intelligent Virtual Agent development platform, makes it easy for non-technical business users to build IVAs that leverage Amazon Lex and Kendra. All virtual agent applications can be configured and managed via a browser-based visual builder that includes a growing library of pre-configured tasks.

SuccessKPI

SuccessKPI

SuccessKPI provides a pure SaaS serverless product that leverages the power of AI and ML to provide live and post call analytics, agent assistance, IVR and IVA validation, speech and text analytics, and quality management tools to improve agent performance, gain deeper insights into customer interactions, and develop a 360° view of contact center operations.

UiPath

UiPath

Based on insights generated by AWS CCI, UiPath’s RPA platform can take action on any system, from on-premesis mainframes to cloud-based web services and other backend systems that were previously not easily accessible by the contact center. As a result, customer self-service capabilities can be drastically expanded, increasing customer satisfaction and deflecting calls from agents so they can focus on high-value work. 

VoiceWorx

VoiceWorx

VoiceWorx Smart Contact Center (SCC) enables No-Code creation of intelligent virtual agents for various contact center platforms. VoiceWorx enables easy auto-generation and publishing of Lex Bots, provides a library of pre-built Lex Bot Templates for common use cases, and supports customizations including integration to enterprise data sources. This significantly reduces Lex Bot deployment time and costs in contact centers.

Vonage

Vonage

Vonage for AWS CCI connects any cloud and legacy contact center solutions with modern AWS AI/ML services. Vonage APIs enable real-time transcription, sentiment, comprehension, and other personalized AI services for voice and messaging, without the pain and costs of proprietary integrations.

XAPP AI

XAPP AI

XAPP AI provides Conversational AI solutions that empower the next generation of customer service to deliver rapid ROI and provide unlimited extensibility for the Optimal Conversation™. XAPP AI Conversational Self Service for CCI analyzes your existing content and teaches virtual assistants to improve your customer experience and deliver ROI in under one hour.

Consulting

Accenture

Accenture

Accenture transforms call centers to meet changing demands and improve the customer experience. Applied Customer Engagement (ACE) leveraging AWS CCI, is a proven approach for reimagining and revitalizing contact center operations. Customers can harness AI and ML to redesign customer experiences, improve operations, and reduce costs.

Cation Consulting

Cation Consulting

Cation Consulting leverages AI to build and augment existing contact center solutions. Through our parly AI platform, or bespoke solutions, we deliver added value to customer interactions through multi-lingual and multi-channel conversational solutions, live chat with AI powered agent guidance and the unlocking of capability and insights from existing internal data and services.

First Derivatives

First Derivatives

First Derivatives is a global technology provider and AWS Advanced Consulting Partner with more than 20 years of experience working with some of the world’s largest finance, technology, automotive, utility, manufacturing, and energy institutions. First Derivatives helps companies leverage the latest AWS solutions to enable AI-powered call center analytics, surveillance, and compliance.

HCL Technologies

HCL Technologies

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. One Such solution that helps Premise based Contact Center customer to the Digital Age CX is HCL CCI powered by AWS AI and Vonage Omnichannel. This Solution focuses on Infusing the Modern CX Capabilities like Conversational AI, Omnichannel Engagement and ML Driven Realtime Conversational Analytics to Premises-based Contact Center platforms from Genesys & Cisco.

HGS Digital

HGS Digital

With 61 contact centers in 7 countries, HGS manages billions of customer interactions annually. Their AWS AI-powered solutions provide critical operational and customer insights for 100% of interactions across all channels, enabling sales, marketing, customer data analytics, predictive analytics, real-time call/email coding categorizations, and real-time compliance tracking/team leader monitoring.

Inawisdom

Inawisdom

Inawisdom, an AWS Premier Consulting Partner, was founded to give its customers the ability to exploit every aspect of their data. Inawisdom helps organizations pivot to intelligent contact centers, driving productivity and efficiency, enhancing customer service, and deriving cost savings–all from your data.

Lucy in the Cloud/Micropole

Lucy in the Cloud/Micropole

Lucy in the Cloud by Micropole has a clear mission: to help your business become the best version it can be, by extracting all value out of your data. Their AWS CCI Post-Call Analytics solution focuses on providing you with customer insights from your contact center solution (recorded calls or chat) using AI models.

Onica

Onica

Onica, a Rackspace Technology Company, is a born-in-the-cloud, full-spectrum, cloud native services provider at the forefront of cloud computing. Onica is committed to helping their customers elevate, operate, and innovate in the cloud.

Quantiphi

Quantiphi

Quantiphi helps companies transform their contact centers with cutting edge AI powered solutions. Experience next-gen customer care with consistent experience, improved operational efficiency, and easy scalability while driving ROI for your business. As an AWS Advanced Consulting Partner, Quantiphi has built accelerators across the lifecycle of solution implementation which help bring Intelligence to your contact centers and make them better, faster, and more cost-effective.

Servion

Servion

With over 25 years of deep domain and technology experience, Servion has been trusted by customer-centric brands for architecting, implementing, and managing Contact Centers and Customer Experience (CX) solutions. As an AWS partner, we have been helping companies leverage AWS CCI ML and AI services for text-to-speech, translation, enterprise search, conversational artificial intelligence, transcription, and language comprehension capabilities.

Slalom

Slalom

Slalom takes a people first approach to modernizing their customers’ call centers. Their Contact Center Capability Framework considers key factors such as customer and channel strategy, people, process, and technology to deliver best in class contact center solutions that align with customer objectives and capabilities leveraging AWS CCI.

TensorIoT

TensorIoT

TensorIoT is an AWS Advanced Consulting Partner with expertise in intelligent contact center solutions. From concept to production, TensorIoT accelerates your contact center journey utilizing their mastery of AI and ML. TensorIoT engineers combine deep knowledge with the drive and passion to match your business needs and deliver superb results.

Wipro

Wipro

Wipro is an innovation-led cloud partner for clients in their digital journey. Their ‘Business First’ approach enables cloud transformation for customers with innovative solutions at the intersection of AWS with cloud native, AI-enabled, data aware, and secure applications.

Customer Engagement Platform

8x8

8x8

The 8x8 Open Communications Platform offers cloud-based voice, video meetings, messaging, contact center, and enterprise integration, plus real-time analytics to improve productivity and customer experience. 8x8’s AWS CCI solutions enable customers to leverage AI-driven chatbots and voice bots to attain interaction augmentation and interaction deflection, and complete transactions without the assistance of a live agent 24/7/365.

Avaya

Avaya

Artificial intelligence provides real-time, actionable data at the fingertips of you and your customers alike. More than just automation and canned responses, AI-enabled solutions from Avaya reduce transaction times, drive agent productivity, and increase customer satisfaction.

Genesys

Genesys

Every year, Genesys delivers more than 70 billion customer experiences for organizations in over 100 countries. Genesys' technology connects every customer moment across marketing, sales, and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability, and flexibility.

Salesforce

Salesforce

As a cloud adoption platform, Salesforce and AWS offer cloud services with strategic integrations based on a foundation of security and simplicity. With innovations in AI, voice, productivity, and Training and Certification initiatives, together AWS and Salesforce is your fastest path from idea to impact.

Talkdesk

Talkdesk

Combining enterprise performance with consumer simplicity, Talkdesk easily adapts to the evolving needs of support and sales teams and their end-customers, resulting in higher customer satisfaction, productivity, and cost savings. Over 1,800 innovative companies around the world, including IBM, Acxiom, 2U, Trivago, and YMCA, rely on Talkdesk to make customer experience their competitive advantage

Additional Resources

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