How can I verify my AWS account if my phone verification PIN isn't working?

Last updated: 2020-11-04

I tried to verify my account by phone, but the PIN I entered was rejected. I'm sure it's the correct PIN, but I'm unable to verify my account by phone.

Resolution

Try the following:

  • Retry the phone verification process by choosing Retry.
  • Double-check to be sure that the PIN that you entered is correct.
  • If you entered the number into your phone's keypad, try speaking the numbers instead.
  • Contact AWS Support. You can still file a support case even if your account isn't yet verified by phone.

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