How do I cancel my AWS Support plan?

Last updated: 2020-06-23

I signed up for a Developer or Business support plan, but now I want to cancel it. How do I do that?

Resolution

You must sign in with your root user credentials to cancel your AWS Support plan.

The Basic support plan is the standard support plan. This plan is free with all AWS accounts. To cancel a Developer or Business support plan, switch your account back to the Basic support plan by following these steps:

  1. Open the AWS Support Center.
  2. Choose Change next to your current support plan.
  3. On the Select plans page, choose Change plan.
  4. On the Change support plan page, select Basic, and then choose Change plan.
    Important: If you have the Enterprise support plan, choose AWS Support, and then create a case.

You'll receive a prorated refund for the remainder of your current month's support charge to the original payment method, subject to your AWS Support plan's minimum monthly charge.

If you have the Basic support plan, you can't cancel it. For closing your AWS account, see How do I close my AWS account?


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