I can't join a particular organization. Why is that, and what can I do to fix it?
Here are some reasons why you might not be able to join an organization:
- You're already a member account of a different organization. Remove your account from its current organization, and then try again.
- You're already the master account of a different organization. If you try to link an account to a master account, but you've already created an organization for which your account is the master account, you receive an error. If you want to convert an account from a master account to a standard account, remove all member accounts from your organization and delete the organization.
- Your account is not yet verified and activated. Be sure that you fully complete the account sign-up and activation process. Some services can take up to 48 hours to fully activate after the account sign-up process is completed. For more information, see How do I create and activate a new Amazon Web Services account?
- You didn't accept the invitation to the organization, or the organization didn't send you one. Be sure to accept the invitation in the Organizations console. You might need to wait a few minutes before the Organizations console or Billing and Cost Management console reflect that you're a member of a new organization. If you didn't receive an invitation, ask the administrator of the master account to send you a new invitation.
- Your account has a different seller of record than the master account of the organization you're trying to join. See I'm trying to join an organization, and I received an error: "You can only join an organization whose Seller of Record is same as your account.
If none of these solutions resolve your issue, contact AWS Support.
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Published: 2016-04-13
Updated: 2018-09-22
