How do AWS Support plans work in an organization in AWS Organizations?

Last updated: 2020-12-02

I’m joining or creating an organization in AWS Organizations. How does this affect my AWS Support plan?

Resolution

AWS Support plans are account-specific, so each account in an organization has its own AWS Support plan.

The AWS Support plan on the payer account of an organization doesn't automatically apply to member accounts in the organization.

When a member account with an AWS Support plan is added to an organization, the following happens automatically:

  1. The AWS Support plan on the member account is temporarily canceled.
  2. A prorated refund is issued to the member account for the remainder of the month.
  3. In a few minutes, the AWS Support plan is automatically reactivated on the member account.
  4. A new monthly bill is generated on the organization's consolidated bill.

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