2019
Logotipo de Ryanair

Ryanair mejora el servicio de atención al cliente con Amazon SageMaker

Mediante Amazon Lex y Amazon SageMaker, Ryanair creó un chatbot que mejora la experiencia de atención al cliente y ayuda a los usuarios a encontrar respuestas a sus preguntas de forma rápida y sencilla.

Ryanair es el mayor grupo de aerolíneas de Europa, que vuela con más de 150 000 000 de pasajeros al año a más de 200 destinos en 2400 vuelos diarios. La compañía trabajó con el asociado de la red de socios de AWS, Cation Consulting, para ofrecer su solución.

kr_quotemark

Queríamos aprovechar la tecnología de inteligencia artificial impulsada por AWS para mejorar la experiencia de nuestros clientes.

Lee Reddin
Head of Service Design, Ryanair

Servicios de AWS utilizados

Amazon SageMaker

Amazon SageMaker es un servicio totalmente administrado que reúne un amplio conjunto de herramientas para permitir el machine learning (ML) de alto rendimiento y bajo costo para cualquier caso de uso.

Más información »

Amazon Lex

Amazon Lex es un servicio de inteligencia artificial (IA) completamente administrado con modelos avanzados de lenguaje natural que sirve para diseñar, crear, probar e implementar interfaces de conversación en las aplicaciones.

Más información »

Más historias de clientes de viajes

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  • United States

    Expedia Group on AWS

    Innovating on AWS since 2013, Expedia Group announced it was going all in on AWS in 2017, with plans to migrate 80 percent of its mission-critical applications and nearly 20 years of data from on-premises data centers to the cloud. Using storage, compute, and database solutions on AWS helped Expedia Group enhance travelers’ booking experiences, speed up vendor payment transactions from 1 day to seconds, save millions of dollars, and scale to handle hundreds of million website visits each month.
    2022
  • UK/IR

    Deliveroo on AWS

    Deliveroo has built its successful food delivery business by meeting customer needs quickly. Deliveroo uses AWS in every part of its core business: accepting orders, transmitting them to restaurants, and delivering meals to customers. On AWS, Deliveroo can go deeper into its data, using analytics and machine learning to enhance every part of the business.
    2022
  • Europe

    TUI Creates Great Travel Experiences for 60 Million Customers a Year Using Generative AI and AWS

    Travelers choose TUI for the end-to-end experience. Market-leading expertise, seamless booking, and stellar support combine to help make holiday dreams come true. The biggest travel company in Europe, TUI is using Amazon Web Services (AWS) and generative artificial intelligence (AI) to increase internal efficiency and transform customer interactions. Dr. Lukas Schack, TUI’s principal machine learning engineer, says generative AI is set to have a “big, big” impact as the business uses Amazon Bedrock and a range of foundation models to better serve 60 million travelers a year.
    2023
  • Europe

    Booking.com Helps Customers Experience a New World of Travel Using AWS and Generative AI

    From small Netherlands-based startup to one of the world’s leading digital travel agencies—Booking.com has changed the way people make their travel plans. As a technology-focused business, it is looking to generative artificial intelligence (AI) to improve recommendations for customers, removing friction and delivering a tailored booking experience. By fine-tuning language models using Amazon Bedrock, the company is connecting customers with their dream destinations, making Booking.com the go-to platform for travel inspiration.
    2023
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