For any AWS Summit Online Hong Kong related enquiries – please email your query to aws-hk@amazon.com.
If you are having any technical issues with the platform – please visit the Helpdesk within the platform, which can be found on the top navigation bar, to the far right.
FAQs - Day of the event
Q: I have registered for the Summit, but I still haven’t received a login link?
Confirmation email is sent by the event platform with sender address as AWS@theonlinexpo.com. Please check the SPAM folder of the email address you used to register for the Summit. If you still don’t see a confirmation email, please contact us at aws-hk@amazon.com.
Q: I am trying to access the event now, but the event is not open and the link is not working?
Don’t worry, the access link will work once the event opens. The event will start on July 7th at 9:00am Hong Kong time.
Q: I cannot find my confirmation email or unique URL?
To access the event, please find your login link in the confirmation email. This login link is unique to you. If you cannot find the email in your inbox, please check your spam/junk folder. You will only receive the email if you had already registered to the event with that email address. If you want to register a new email address, please register here.
Q: I got the confirmation email but I don’t see the unique URL?
You can find the Unique URL in the call to action button: ”Access the event >>Your login link“. This link will work once the event starts on July 7th at 9:00am HKT.
Q: I am having technical issues at the event
Please close any other applications you are running in the background use the unique link to join the conference again. Click the help desk or mail eventsupport@inxpo.com to request for technical support.
Q: Can I access the virtual event after the live day?
The platform will be on-demand till August 7, 2020 for you to catch up on sessions later. We will notify you via email once the platform is on-demand. Log in to the platform via your login link in the confirmation email. This login link is unique to you. If you cannot find the email in your inbox, please check your spam/junk folder and do not hesitate to contact us at aws-hk@amazon.com.
Q: Can I download the demo/slides for my future reference?
You can access the demo/slides anytime via the demo/handout tab as well as the resource center. They will be downloaded onto your device.
Q: How can I get the AWS credits?
If you complete the event feedback form, you will be eligible for USD25 AWS credits. The AWS credits will be sent to eligible attendees by end of July, 2020.
FAQs - DeepRacer
Q: What is an AWS DeepRacer League Summit Online race?
Attendees of AWS Summit Online events may participate in the event’s AWS DeepRacer Summit Online race, subject to certain terms and conditions. Summit Online races will be conducted in the AWS DeepRacer console on a virtual reproduction of the official AWS DeepRacer League Summit track shape – the 2019 AWS DeepRacer Championship Cup track. Eligible AWS Summit Online attendees may participate in an AWS DeepRacer League Summit Online race throughout the month-long racing period by submitting a model here.
Q: What kind of race format is the Summit Online race?
Participants of the AWS DeepRacer League Summit Online Race may participate in both Time Trial and Head-to-Head racing formats. There is no limit to how many times a participant may enter, and participants may compete in both racing formats in each race. There is no Object Avoidance racing format in the Summit Online race.
Q: Is the Summit Online race different than Virtual Circuit races?
Summit Online races will be governed by the rules and conditions of “Virtual Circuit” races as posted in the official rules, with the following exceptions:
- Summit Online head-to-head racing format will follow Virtual Circuit head-to-head qualification race rules, with participants submitting models to navigate the track while avoiding a specified number of moving bot cars. The winners of the race will be determined by the fastest continuous time submitted to the leaderboard at the close of the race. There is no elimination bracket or Head-to-Head tournament at the end of the month for Summit Online races. The winners of the Head-to-Head and Time Trial Summit Online Races are determined by the leaderboard times at the end of the applicable period for the Summit Online Event Race, as outlined at www.awsdeepracerleague.com.
- A varying number of first prizes and second prizes will be awarded per each Summit Race. Prizing per Summit Online race will be allocated by the number of physical Summits replaced by a Summit Online. For example, the May Summit Online races will have 13 first prizes in Time Trial; 13 first prizes in Head-to-Head; 65 second prizes in Time Trial; and 65 second prizes in Head-to-Head. Available prizes for a Summit Online race are listed on the AWS DeepRacer League Summit Online race page.
For more information, please visit the AWS DeepRacer League Summit Online Race Page,
The race is available from June 1 to June 30.Don’t worry, the access link will work once the event opens.
FAQs - About the event
Q: Where is AWS Summit Online hosted?
AWS Summit Online is an online conference. After completing the online registration process, you will receive a confirmation email containing the login link that you will need in order to access the platform.
Q: Who should attend the AWS Summit Online?
Whether you are new to the cloud or an experienced user, you can learn something new at AWS Summit Online. AWS Summit Online is designed to help you develop the right skills to design, deploy, and operate infrastructure and applications.
Q: What time will the conference start on July 7?
The Virtual Expos will be open starting at 9:00am HKT. See the agenda here.
Q: What is the price to attend AWS Summit Online?
AWS Summit Online is a free online conference.
Q: Can I get a confirmation of my AWS Summit Online registration?
After completing the online registration process, you will receive a confirmation email.
Q: Do I need to attend the full event?
No, you can start or leave during the online conference. All modules will be available on-demand for one month. However, we advise to follow the full conference on July 7 to be able to get your questions answered and receive the certificate of attendance.
Q: How do I get the certificate of attendance?
If you watch five complete sessions during the live conference, we will send a certificate of attendance two weeks after the conference has ended, to the email you used when registering for the conference. The sessions can be Keynotes, BizTrack, TechTrack or AWSome Day breakout sessions. We will include the first and last name you registered with on your certificate.
Q: Who is eligible to redeem Summit souvenirs? And what is the redemption process?
All AWS Summit Online Hong Kong attendees physically located in Hong Kong are eligible to participate. An email with redemption details will be sent to all eligible attendees by the end of July, 2020. In case of any disputes, AWS’ decision will be final.
Q: Will the conference content be available after the live event?
Yes, you can watch all content on-demand for one month after the event.
Q: In what languages is the content available?
Most of our content will be available in English. And most Cantonese sessions are with subtitles in English. See here.
Q: How can I participate in the AWS DeepRacer Challenge?
Simply express your interest when registering for the event and we will send you more details via email.
Q: How can I contact the online conference organizers?
If you have questions that have not been answered in the FAQs above, please email us.
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