Unusable Multi-Factor Authentication (MFA) Device

To use our automated service to reset or re-sync your MFA device, please see https://docs.aws.amazon.com/console/iam/mfa-lost-broken. You must have access to the email and phone number that are associated with your account.

Your MFA device can be associated with an IAM user or the AWS account root user. To learn the difference between the two, see https://docs.aws.amazon.com/console/iam/ids. If your unusable MFA device is associated with your IAM user, then you must ask your account administrator to deactivate your device. AWS Support cannot help you.

If you are a root user and are still unable to use your MFA device, please use the form below to tell us about the problem. Provide a phone number and we will call you within 15 minutes of your request for assistance.










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