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United Airlines Powers Seamless Customer Experience During Travel Disruptions with AWS Serverless Containers
Learn how United Airlines was able to quickly scale a new feature on its mobile application to respond to surges in customer usage.
United Airlines is a global airline that transports over 500,000 customers per day to 460 airports worldwide. United Airlines set out to build and deploy a new feature on its mobile app called "Delays and Cancels" that gave customers more control over their travel plans during disruptions. In the event of a weather event, customers had the opportunity to rebook their tickets, get vouchers, book hotels, and more directly in the app. By using Amazon Elastic Container Service (ECS) and AWS Fargate, United Airlines could launch the app quickly and automatically scale in response to surges in customer usage during weather events.
One of the benefits that we see with AWS is our teams don't have to focus as much on the infrastructure, and therefore are able to focus on development, and focus on the customer. So, with Delays and Cancels, I think we came up with the idea and took it all the way to implementation in less than 60 days.
Grant Milstead Vice President - Digital Technology, United Airlines
AWS Services Used
Amazon ECS
Amazon Elastic Container Service (ECS) is a fully managed container orchestration service that helps you to more efficiently deploy, manage, and scale containerized applications.
Deliveroo has built its successful food delivery business by meeting customer needs quickly. Deliveroo uses AWS in every part of its core business: accepting orders, transmitting them to restaurants, and delivering meals to customers. On AWS, Deliveroo can go deeper into its data, using analytics and machine learning to enhance every part of the business.
Travelers choose TUI for the end-to-end experience. Market-leading expertise, seamless booking, and stellar support combine to help make holiday dreams come true. The biggest travel company in Europe, TUI is using Amazon Web Services (AWS) and generative artificial intelligence (AI) to increase internal efficiency and transform customer interactions. Dr. Lukas Schack, TUI’s principal machine learning engineer, says generative AI is set to have a “big, big” impact as the business uses Amazon Bedrock and a range of foundation models to better serve 60 million travelers a year.
From small Netherlands-based startup to one of the world’s leading digital travel agencies—Booking.com has changed the way people make their travel plans. As a technology-focused business, it is looking to generative artificial intelligence (AI) to improve recommendations for customers, removing friction and delivering a tailored booking experience. By fine-tuning language models using Amazon Bedrock, the company is connecting customers with their dream destinations, making Booking.com the go-to platform for travel inspiration.
Renfe, Spain’s national railway company, which is the country’s largest consumer of renewable energy,
wanted to accelerate its sustainability journey. It is going beyond running trains on renewable energy sources to help passengers choose the most sustainable way to reach their destinations.
Organizations of all sizes across all industries are transforming their businesses and delivering on their missions every day using AWS. Contact our experts and start your own AWS journey today.