Administration Guide

Helps you get started using Amazon Connect. Describes an Amazon Connect virtual contact center and helps administrators add users, choose telephony options, manage data storage, and configure encryption settings.

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API Reference Guide

Describes the API operations for Amazon Connect.


Post your questions and feedback to the Amazon Connect discussion forum. Use the RSS feeds and e-mail watches to stay in tune with Amazon Connect.  

Overview videos

Getting Started with Amazon Connect
Larry Augustin Announces the General Availability of Contact Lens for Amazon Connect
Introduction to Amazon Connect chat
Amazon Connect CTI Adapter for Salesforce
Getting Started with Amazon Connect chat
AI Powered Speech Analytics for Amazon Connect
Modernize Your Contact Center with Insights by Transcribing Recordings
Amazon Connect and Salesforce - Building Innovative Customer Experiences
AWS Demo: How to Use an Amazon Lex Chatbot with an Amazon Connect Contact Center
NHS Business Services Authority: Building an Automated Call Centre and Learning from the Results
Amazon Connect Customer Service Experience: The Art of the Possible
Live Coding with AWS: Building Call Centers with Amazon Connect
Amazon Connect Customer Purchase Experience: The Art of the Possible
Capital One Contact Centers Innovate Faster Using Amazon Connect

Webinars & presentations

Enterprise Connect 2019 AWS Keynote
Transform the Modern Contact Center Using Machine Learning and Analytics
Amazon Lex Chatbots in Amazon Connect
Hear How Intuit Innovates the Contact Center with Amazon Connect & Service Cloud
Create an Exceptional Contact Center Experience
SpeechTEK Keynote: AI is Changing the Contact Center


No blog posts have been found at this time. Please see the AWS Blog for other resources. 

Visit the Contact Center Blog to learn about unique use cases, best practices, technical deep dives, and new feature launches.

What's new

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AWS re:Invent presentations

AWS re:Invent 2019 presentations

AWS re:Invent 2019: Amazon Connect: Omnichannel cloud contact centers w Intuit & Salesforce
AWS re:Invent 2019: Modern service desk with Amazon Connect and News Corp
AWS re:Invent 2019: The New York Times: Improving customer care with Amazon Connect
AWS re:Invent 2019: Contact Lens for Amazon Connect: new speech analytics powered by ML
AWS re:Invent 2019: Accolade speeds health answers to customers with Amazon Connect

AWS re:Invent 2018 presentations

GE Appliances Transforms the Modern Contact Center Using Machine Learning & Analytics
axialHealthcare & Rackspace: Customizing Your Amazon Connect Contact Center
Mutual of Omaha Implementation on Amazon Connect, Powered by Accenture
Hilton & Intuit: Moving Large Scale Contact Centers to Amazon Connect
Customer-Centric Contact Centers with Amazon Connect & Machine Learning
Liberty Mutual: Bring the Power of AI to Your Amazon Connect Contact Center
Globe Telecom Keynote @ AWS re:Invent 2018

AWS re:Invent 2017 presentations

Hear From Capital One and T-Mobile on How They are Using Amazon Connect
Learn How To Use AWS IoT and Amazon Connect to Drive Proactive Customer Service
Hear About Using Amazon Connect with Amazon Lex in Your Contact Center
Learn How Your Organization Can Benefit From Amazon Connect

Whitepapers & eBooks

Maximize contact center results with Amazon Connect, featuring Aberdeen Research

Read whitepaper 

AI in the contact center: Service leaders across the Fortune 1000 are paying attention

Read whitepaper 

4 evaluation essentials for personalizing and innovating your customer service

Read eBook 

Contact center optimization for financial services

Read eBook 

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