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Financial institutions use location-based services to enhance customer experience and operational effectiveness. By understanding customers' geographic locations, institutions can provide personalized product recommendations, like suggesting nearby branches or ATMs, improving convenience and accessibility. Location-based analytics also play a role in identifying suspicious transactions or account activity, thereby improving fraud detection.
Consolidate customer information and eliminate duplicate profiles using Amazon Location Service. Standardize addresses using geocoding and identify accounts associated with the same physical location. Track customer moves to update profiles accordingly, ensuring a single source of truth. Augment customer data with location-based insights to build more comprehensive profiles. By incorporating precise location data, you can more accurately link customer identities, reduce duplicates, and gain a holistic understanding of your clients.
Plan your financial services network
Use Amazon Location Service to strategically plan your branch and ATM network. Understand where customers and potential customers are located and identify optimal locations for new facilities. Understand utilization of existing branches and adjust staffing levels accordingly.
Enhance risk management with location-based insights
Leverage Amazon Location Service to strengthen your risk assessment and fraud detection capabilities. Geofence high-risk or restricted areas to identify suspicious account activity or transactions originating from those locations. Analyze customer location histories to uncover unusual spending patterns that may indicate potential fraud. Enhance your underwriting process by incorporating location data into risk models for insurance policies - factors like distance to emergency services or exposure to natural disasters can inform more accurate risk profiles.
Elevate the customer experience with location-based services
Deliver a more personalized, location-aware experience for your financial services customers. Trigger tailored offers, promotions, and recommendations as customers approach your branches or ATMs. Provide contextual support and guidance based on the customer's current location and the nearby financial services available to them. Optimize the functionality and notifications within your mobile banking app based on the user's real-time location, ensuring a seamless, hyper-relevant experience.
Ensure regulatory compliance with location-based monitoring
Adhere to industry regulations and jurisdictional requirements using Amazon Location Service's geofencing capabilities. Establish virtual boundaries around your authorized locations to detect any unauthorized operations. Track the real-time locations of financial advisors, insurance agents, and other personnel to validate they are servicing clients within their approved regions. Generate comprehensive location-based audit trails that demonstrate your compliance efforts to regulatory bodies.
Customer Stories and Case Studies
Verafin
Verafin utilizes Amazon Location Service to enhance its financial crime detection and investigation platform, improving geospatial analysis capabilities for banks and credit unions worldwide.
Customer Stories and Case Studies
GeoGuard
GeoGuard provides location-based security and fraud detection, protecting digital content, OTT, banking, and crypto for 400M devices.
Amazon Location learning resources and simple SDK made it easy to setup and try.
Artem Lalaiants, Product & Service Delivery Manager