AWS Support Programs

AWS Support is your partner in cloud computing. The pace of innovation is fast and our services evolve quickly. To you help you take advantage of all that AWS has to offer, we offer structured and proactive Support programs designed to maximize your ability to succeed.

AWS Support programs are designed primarily for Enterprise Support customers that are running business-critical workloads in AWS. Business Support customers can access programs such as Infrastructure Event Management for an additional fee.

Launch & Event Planning

AWS Support offers Infrastructure Event Management (IEM), which includes architecture and scaling guidance, and operational support during the preparation and execution of planned events such as shopping holidays, product launches, or migrations.


Learn how mapbox uses Infrastructure Event Management to plan and scale appropriately

Architectural Reviews

Enterprise Support customers have access to architecture reviews with AWS Solutions Architects. The Well-Architected Framework has been developed to help cloud architects build the most secure, high-performing, resilient, and efficient infrastructure possible for their applications. This framework provides a consistent approach for customers and partners to evaluate architectures and provide guidance to help implement designs that will scale with your application needs over time.


Learn more about the Well-Architected framework

Operations Reviews

Included with the Enterprise support plan, Operations Support enables customers to work with their Technical Account Manager to gain:

  • Operational insight: Operations assessments and analysis to identify gaps across the operations lifecycle, as well as recommendations based on best practices.
  • Event Reporting: Detailed reporting on customer-impacting events, including AWS remediation steps and recommended customer actions to help mitigate future risk.