How do I add and verify a domain to use with WorkMail?

Last updated: 2020-01-30

I want to add my organization's email domain to Amazon WorkMail. How can I do this? 

Resolution

You can add your email domain to WorkMail by using the AWS Management Console. Add your domain, update the public DNS records, and then verify the domain in order to send and receive emails.

  1. From the WorkMail console, choose the Alias for your organization.
  2. From the navigation pane, choose Domains, and then choose Add domain.
  3. For Domain name, enter your fully qualified domain name (FQDN) in the Domain name field, and then choose Add domain.
  4. For the TXT record type, take note of the Hostname (for example, _amazonses.example.com) and the Value.
  5. Add a TXT record to your domain's DNS server.
    Note: The procedure for adding TXT records to your domain's DNS server depends on who your DNS server provider is. For Amazon Route 53, see the section titled Procedures for Amazon Route 53. If your provider is another domain name registrar, see the section titled Generic procedures for other DNS providers.
  6. Publish an MX record for Amazon SES email receiving.
    Note: Consult the Instructions for Creating MX Records for Various Providers table to find guidance specific to your DNS provider.
  7. Add a CNAME record for Autodiscovery. For more information and instructions, see Adding a Domain.
  8. (Optional) As a best practice to increase security, add CNAME and TXT records to confirm DKIM, SPF, and DMARC compliance when emails are sent.
  9. From the WorkMail console, choose the Alias for your organization.
  10. From the navigation pane, choose Domains. If the Domain status for the domain ownership TXT record is Pending verification, choose the refresh icon.

You can verify that the Amazon WorkMail domain verification TXT record is published correctly to your DNS server. For instructions, see Verifying TXT Records and MX Records with Your DNS Service.

Note: It might take up to 72 hours for DNS records to propagate to your domain host provider.

For more information about adding DNS records to Amazon Route 53, see Routing Traffic to Amazon WorkMail.


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