How do I cancel my AWS Support plan?

Last updated: 2022-09-30

I signed up for a Developer or Business Support plan, but now I want to cancel it. How do I do that?

Resolution

To cancel your AWS Support plan, you must sign in with:

AWS account root user credentials

-or-

AWS Identity and Access Management (IAM) user credentials with access permissions for AWS Support Plans. For more information, see Manage access for AWS Support Plans.

The Basic Support plan is the standard Support plan. This plan is free with all AWS accounts. To cancel a Developer or Business Support plan, switch your account back to the Basic Support plan by following these steps:

  1. Open the AWS Support Center.
  2. In the navigation pane, choose Change next to your current AWS Support plan.
  3. Choose Review downgrade for the Basic Support plan.
    Important: If you have an Enterprise On-Ramp or Enterprise Support plan, on the Change plan confirmation dialog box, choose Contact us, fill in the form, and then choose Submit.
  4. For Change plan confirmation, expand the support items to see the features included with the plan.
  5. Choose Accept and agree.

You'll receive a prorated refund for the remainder of your current month's AWS Support charge to the original payment method, subject to your AWS Support plan's minimum monthly charge.

If you have the Basic Support plan, you can't cancel it. To close your AWS account, see How do I close my AWS account?


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