Bryan walks you through taking
a screenshot of an unreachable instance


I’m unable to connect to my Amazon EC2 Windows instance using RDP. How can I capture a screenshot of the EC2 instance to check its status?

An Amazon EC2 Windows instance can have a status of unreachable even though the instance is running and otherwise appears to be healthy. A Windows EC2 instance may be unreachable for various reasons including networking configuration, permissions, or high CPU use.

If you can't connect to your Windows EC2 instance through RDP, but the instance appears to be running and healthy, use the Get Instance Screenshot feature to help identify potential reasons why the connection attempt is failing or timing out.

Note: The Get Instance Screenshot feature returns an image of the Windows desktop as if you were directly connected to the Windows instance with a display monitor.

For examples of screenshots and ways to resolve the issues indicated by the screenshots, see Common Screenshots.

Did this page help you? Yes | No

Back to the AWS Support Knowledge Center

Need help? Visit the AWS Support Center.

Published: 2016-06-22

Updated: 2018-04-10