Can I migrate my Amazon Connect instance from a test environment to a production environment?

Last updated: 2022-08-31

I have a test Amazon Connect contact center instance with resources that I want to migrate to my production instance. Can I migrate my test Amazon Connect instance to a production environment? If so, what resources can I migrate?

Resolution

You can migrate the following resources between Amazon Connect contact center instances:

Contact flows

If you want to migrate a small number of contact flows, see Import/export contact flows

To migrate hundreds of contact flows, see Migrate flows to a different instance.

Phone numbers

To migrate phone numbers from an Amazon Connect instance to another instance in same AWS Region, see How do I migrate phone numbers from one Amazon Connect instance to another?

To migrate phone numbers from an Amazon Connect instance to another instance in a different AWS Regioncreate an AWS Support case and ask for assistance with Phone Number migration in different region.

Users

For more information, see CreateUser, DeleteUser, and ListUsers in the Amazon Connect API Reference.

Note: If you added users in bulk using the CSV template, you can upload the same file to add those users to another instance.

Queues

For more information, see CreateQueue, DescribeQueue, and ListQueues in the Amazon Connect API Reference.

Quick connects

For more information, see CreateQuickConnect, DeleteQuickConnect, and AssociateQueueQuickConnects in the Amazon Connect API Reference.

Routing profiles

For more information, see CreateRoutingProfile, AssociateRoutingProfileQueues, and DescribeRoutingProfile in the Amazon Connect API Reference.

Hours of operation

For more information, see CreateHoursOfOperation in the Amazon Connect API Reference.

Agent status

For more information, see CreateAgentStatus in the Amazon Connect API Reference.

Security profiles

For more information, see CreateSecurityProfile in the Amazon Connect API Reference.


Did this article help?


Do you need billing or technical support?