I get a "maximum number of failed attempts" error when attempting to phone-verify my AWS account

Issue

When I attempt to phone-verify my account, I get an error similar to the following: “You have exceeded the maximum number of failed attempts at PIN verification that we allow. Your registration cannot proceed at this time.” What should I do?

Resolution

AWS Support can help you manually verify your account:

  1. Sign in to your AWS account using the email address and password you specified when creating your account.
  2. Create a case with AWS Support, and choose Account and Billing Support.
  3. Choose the Chat contact method.
  4. Choose Create case and begin corresponding with AWS Support.

AWS Support will contact you and attempt to manually verify your account.

How do I create and activate a new Amazon Web Services account?

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Published: 2016-06-30

Updated: 2018-09-24