Do bounces from the Amazon SES suppression list affect my daily sending quota?

Last updated: 2022-09-12

If I get a bounce from an email address that's on an Amazon Simple Email Service (Amazon SES) suppression list, does the bounce get counted in my daily sending quota?

Resolution

Yes, emails that you send to addresses on the global suppression list or your account-level suppression list are counted toward your daily sending quota.

Note: The impact to your bounce rate depends on the suppression list:

  • Global suppression list: Amazon SES counts bounces from email addresses on the global suppression list toward your account's bounce rate.
  • Account-level suppression list: Amazon SES doesn't count bounces from email addresses on your account-level suppression list toward your account's bounce rate.

If you send an email to an address that's on the global suppression list, you get an error message similar to the following:

"Amazon SES has suppressed sending to this address because it has a recent history of bouncing as an invalid address. For more information about how to remove an address from the suppression list, see the Amazon SES Developer Guide: http://docs.aws.amazon.com/ses/latest/DeveloperGuide/remove-from-suppressionlist.html"

If you send an email to an address that's on your account-level suppression list, you get an error message similar to the following:

"Amazon SES did not send the message to this address because it is on the suppression list for your account. For more information about removing addresses from the suppression list, see the Amazon SES Developer Guide at https://docs.aws.amazon.com/ses/latest/DeveloperGuide/sending-email-suppression-list.html"

If you get one of those error messages:

  1. Verify that the email address is a valid email address.
  2. If the email address is valid, then remove the email address from the suppression list.

Note: Amazon SES automatically removes email addresses from the global suppression list after a set interval, up to 14 days.

Global vs. account-level suppression lists

Amazon's global suppression list is activated by default, and it cannot be changed by individual users. However, you can override this list by activating your account-level suppression list, which takes precedence. For example, if an email address is on the global suppression list, SES still delivers to the address if it's absent from your active account-level suppression list.

In a global suppression list, repeated bounces from an email address will continue to raise the account's bounce rate. However, an account-level list will not count repeated bounces toward the account's bounce rate, even if those bounces count toward the daily sending quota. Therefore, it's a best practice to use and actively manage an account-level suppression list.

Note: Account-level suppression lists can now be managed at both the account level and configuration set level.


Bounces and Complaints (Amazon SES FAQs)

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