Why isn’t the Start menu, Action Center, or Cortana Search responding after I rebuilt my Windows 10 BYOL WorkSpace?
Last updated: 2022-08-29
My Start menu, Action Center, or Windows Search isn't working after rebuilding my Amazon WorkSpaces Windows 10 Bring Your Own License (BYOL) WorkSpace. How can I fix this?
When you rebuild a WorkSpace, a new WorkSpace is created from the custom bundle. However, the D:\ drive, which contains the user profile, restores from the latest Amazon Elastic Block Store (Amazon EBS) snapshot of the volume.
The user profile's TileDataLayer database is closely integrated with the Start menu, Action Center, and Cortana Search. A WorkSpace rebuild can create a mismatch between the information that the new Operating System has and the modified database within the user profile.
This issue can affect WorkSpaces that are launched or rebuilt from a custom bundle created before May 2019.
Your Windows 10 WorkSpace might exhibit one of the following symptoms because of the information mismatch:
- Choosing the Windows Start menu doesn’t produce any effect.
- Choosing Windows Action Center doesn’t produce any effect.
- Windows Search doesn’t open from the taskbar.
Note: The following steps are applicable for BYOL WorkSpaces only.
Rebuild the WorkSpace from an image created after May 2019. If you don't have an image built after May 2019, see Why isn’t the Start menu, Action Center, or Cortana Search responding after I rebuilt my Windows 10 WorkSpace?