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To support vehicle owners, automakers need omnichannel customer service infrastructure. However, contact center technology can be difficult to implement and maintain, resulting in disjointed support experiences that leave customers and agents desiring a more intelligent way to connect. Using Customer Care & Contact Center solutions on AWS, automakers can adopt infrastructure that streamlines the customer support process and makes it simple for agents to resolve customer inquiries in a faster, more intelligent way. As a result, they can delight their customers, build confidence across their consumer and employee touchpoints, and gain a customer-obsessed advantage over their competitors.
Manage complex experiences with enterprise contact center software. Transform your contact center into an experience center virtually overnight. Leading enterprises that need sophistication and scale turn to Genesys for feature-rich contact center software.
The Calabrio ONE workforce performance suite maximizes its core of workforce optimization (WFO) with enterprise-grade agent engagement and AI-fueled analytics tools to empower contact center and agents as brand guardians. The fully integrated, true-cloud solutions include Quality Management, Workforce Management, Analytics, Performance Coaching, and Data Management.
Service Cloud Voice with Amazon Connect is a Cloud Contact Center solution natively integrated inside Salesforce Service Cloud that offers streamlined customer service, Omni-Channel visibility for managers, and AI-driven insights for a better phone-based service experience.
Customers expect more from contact centers today, and legacy systems can’t keep up. Talkdesk CX Cloud™ is a new kind of cloud contact center – an end-to-end solution on a single platform, delivering customer experience as competitive advantage while optimizing operational efficiency & reducing cost
Customer Experience Management
Customer Experience Management with Voice powered by Amazon Connect
Modern Sales & Engagement
Modern Marketing & Advertising
Modern Listening
XM Discover allows you to understand what people are saying about your company, wherever they're saying it. From the contact center to social media to online reviews—and everywhere in between.
This Guidance helps automakers enhance the contact center experience by using Amazon Connect and integrating with Original Equipment Manufacturer (OEM) Telematics Service Platform (TSP) and QnA Bot on AWS or retrieval augmented generation (RAG) technology, to build an intelligent automotive call platform.
This Guidance helps retailers to quickly build a modern, scalable contact center on AWS. A contact center in the cloud offers retailers an omnichannel experience through voice, chat, and tasks, allowing them to help their consumer more efficiently. Call details are securely stored, with personal and credit card details encrypted, then integrated with services that can check inventory, product, consumer, and transaction history. All data can be captured with analytics and reporting tools and used for marketing, helping the retailer automate their systems and processes while improving the quality of their interactions with their consumers.