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United Airlines Powers Seamless Customer Experience During Travel Disruptions with AWS Serverless Containers
Learn how United Airlines was able to quickly scale a new feature on its mobile application to respond to surges in customer usage.
United Airlines is a global airline that transports over 500,000 customers per day to 460 airports worldwide. United Airlines set out to build and deploy a new feature on its mobile app called "Delays and Cancels" that gave customers more control over their travel plans during disruptions. In the event of a weather event, customers had the opportunity to rebook their tickets, get vouchers, book hotels, and more directly in the app. By using Amazon Elastic Container Service (ECS) and AWS Fargate, United Airlines could launch the app quickly and automatically scale in response to surges in customer usage during weather events.
One of the benefits that we see with AWS is our teams don't have to focus as much on the infrastructure, and therefore are able to focus on development, and focus on the customer. So, with Delays and Cancels, I think we came up with the idea and took it all the way to implementation in less than 60 days.
Grant Milstead Vice President - Digital Technology, United Airlines
AWS Services Used
Amazon ECS
Amazon Elastic Container Service (ECS) is a fully managed container orchestration service that helps you to more efficiently deploy, manage, and scale containerized applications.
Travelex is a name that’s trusted by many for its currency-exchange expertise and presence in airports around the globe. The company is investing in evolving its digital capabilities to streamline international money transfer and foreign exchange services for consumers and corporate customers.
One of the leading online table booking services in Europe and Australia, TheFork connects diners with their restaurant of choice through its website and mobile app. The Tripadvisor company migrated to Amazon Web Services (AWS) in 2020 to improve the quality of its online services and more effectively support its 60,000 partner restaurants.
Delivery Hero went from an ambitious idea to the leading local delivery company. With the mission to deliver anything, straight to customer’s doors, Delivery Hero began building on Amazon Web Services (AWS) about a month after its launch. It is now on the forefront of innovation, operating a network of brands in 70 countries across four continents.
Seamlessly connecting millions of travelers with memorable experiences every day—including accommodation, flights, rides, and attractions—Booking.com is one of the world’s leading online travel platforms. Its mission is to make it easier for everyone to experience the world. No matter who you are or where you want to go, Booking.com can help make it happen. The company uses Amazon Web Services (AWS) and generative artificial intelligence (AI) to put more than 150 petabytes of data to work to improve booking services. Collaborating with AWS Professional Services, and using technologies such as Amazon SageMaker and Amazon Bedrock, it has built a scalable machine learning framework that’s accelerating experimentation and innovation.
Organizations of all sizes across all industries are transforming their businesses and delivering on their missions every day using AWS. Contact our experts and start your own AWS journey today.