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Building loyalty is paramount to travel and hospitality (T&H) companies, and achieving this requires an efficient way to manage customer data. That data is often stored in silos that can be difficult to access. Using Traveler/Guest Loyalty & Rewards management solutions on AWS can provide a single source of truth for loyalty data, helping T&H companies to tailor a better customer experience, increase customer engagement and satisfaction, improve conversion of new buyers, build customer loyalty, and reduce management costs.
iLoyal is an airline loyalty management platform like no other. Its modern cloud-based architecture, built with a micro-services approach, is highly configurable and scalable, allowing loyalty leaders to sidestep painstaking systems customizations.
With our Loyalty Management Suite (LMS), programs can leverage data to understand and predict exactly what customers need. These insights can be used to present targeted offers, services, benefits, and information. At the same time, LMS ensures a quick time-to-market by giving business the highest flexibility in design and independent configuration of the program’s mechanics, rules, and content. Our solution supports flexible multi-partner offer management, features comprehensive promotion capabilities, and enables a fast set-up and integration of new partners, plus extensive partner self-service management functions.
And what’s more, LMS is at home in any IT landscape. Its modern, expandable architecture is robust and features high availability for realizing a wide variety of program concepts. Through our agile approach, we guarantee a consistent and future-fit solution, where you can also rely on our operations and maintenance.
Specifically designed for the travel domain, the IBS Software Mailbot brings together our decades of domain knowledge and natural language processing (NLP) expertise. It introduces high operational efficiency for airline contact centers and allows them to automate just about any inbound email use case under various functions such as Reservation, Cargo, Loyalty, Crew, and IT Helpdesk.
This Guidance demonstrates how airlines can cultivate traveler loyalty through personalized promotions and offerings that elevate their travelers’ experiences.