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Travel and hospitality (T&H) companies have the opportunity to reduce costs and boost satisfaction among customers and employees alike using Traveler/Guest Self-Service solutions on AWS. By implementing self-service assets across digital and voice support channels, T&H companies can empower their customers to find solutions to potential issues without needing to speak with an agent. Using these solutions, companies can improve customer satisfaction, reduce representative workflows, boost productivity, and reduce the cost of customer support in the process.
Deploy a multi-channel, multi-language conversational interface (chatbot) that responds to your customer's questions, answers, and feedback, powered by large language models (LLMs).
Accelerates development and streamlines experimentation by helping you ingest your business-specific data and documents, evaluate and compare the performance of large language models (LLMs), rapidly build extensible applications, and deploy those applications with an enterprise-grade architecture.
Conversations by NLX™ enables companies to transform customer contact into personalized customer self-service. The product enables non-technical users to build and manage chat, voice, and multimodal conversational experiences, helping brands track and elevate self-service into a strategic asset.
A one-of-a-kind, AI-powered, enterprise travel and hospitality solution which combines unscripted, natural conversations, and the ability to transact. A human-like interaction integrating search, customer experience, and commerce across multiple brands into a single, unified, conversational experience.
This Guidance demonstrates how organizations in the travel and hospitality (T&H) industry can build an intelligent virtual assistant that uses generative AI to streamline every aspect of travel planning.
This Guidance shows how you can improve operational efficiency in the travel & hospitality (T&H) industry by integrating generative artificial intelligence (AI) into customer service applications.