Ryanair が Amazon SageMaker を使用してカスタマーサポートを改善

Traventia, a Spanish company dedicated to providing customized travel packages to customers, needed a flexible, customizable way to do that. Amazon Connect has helped the company achieve better results with fewer resources. Traventia has also been able to respond rapidly to spikes in demand, thanks to the flexibility provided by Amazon Connect. Call abandonment rates dropped and the company handles more contacts with fewer resources than before.

With the AWS Cloud, InterMiles has halved its time-to-market, improved engagement, and reduced operational costs for its customer-facing assets and databases. It has also built a data lake that it is currently optimizing to drive innovation.

Southwest Airlines uses AWS Security Hub and various AWS services to achieve an automated, scalable security solution that provides greater visibility into its security posture.

Using multiple AWS services for data management and machine learning, McDonald’s provides drive-thru customers with recommendations based on a variety of factors including past orders, location, and time of day.