Ryanair が Amazon SageMaker を使用してカスタマーサポートを改善

Priceline created a modern customer contact center experience and cut call backlog using Amazon Connect. The change proved instrumental in a quick response to the COVID-19 pandemic and positions Priceline to provide exceptional service to its customers.

The parent company of Burger King, Popeyes, and Tim Hortons, Restaurant Brands International (RBI) prides itself on its lean organization, but its IT team struggled to keep pace with ever-growing data demands. To meet the demands of its business while maintaining a lean IT team, RBI migrated from its traditional data centers to the Amazon Web Services (AWS) Cloud.

The world’s largest hotel company, with 9,300 properties globally, Wyndham Hotels & Resorts is transforming its business by migrating its platforms from traditional data centers to the Amazon Web Services (AWS) Cloud.

With the world's most comprehensive route network, United Airlines provides service to 193 countries across the globe, conducting 4,900 flights daily. Praveen Sharma, vice president of digital, analytics, ancillary revenue, and digital marketing for United Airlines notes that such an expansive network requires "personalization at scale" to deliver relevant information to customers across digital channels in real time.