AWS Managed Services

Operational excellence in the cloud

AWS Managed Services (AMS) helps you adopt AWS at scale and operate more efficiently and securely. We leverage standard AWS services and offer guidance and execution of operational best practices with specialized automations, skills, and experience that are contextual to your environment and applications. AMS provides proactive, preventative, and detective capabilities that raise the operational bar and help reduce risk without constraining agility, allowing you to focus on innovation. AMS extends your team with operational capabilities including monitoring, incident detection and management, security, patch, backup, and cost optimization.

AWS re:Invent 2021 - Cloud operations at scale with AWS Managed Services

Security

150+ managed guardrails and security checks

Incident management

80% of incidents proactively detected and notified

Automation

1.35M SSM docs executed per month, up to 97% automated

Cost savings

10-15% annual operational and AWS cost savings, on average

AWS expertise

24x7 global coverage with tier 1 response and remediation

Benefits

Security

AMS elevates operational excellence with security monitoring and remediation. AMS continuously mitigates risk for customers by leveraging AWS best practices and a wide suite of AWS native tooling. Our safety mechanisms provide preventative and detective controls.

Availability

AMS provides well-architected reviews, configuration rule checks, risk prevention, management, and more. AMS monitors services 24x7x365 with proactive alarms and a complete incident management lifecycle—from response to resolution.

Efficiency

AMS takes an automation first approach to operations to reduce human error and provide consistency, speed, accuracy, and cost-savings. Our customers receive an average annual operational and AWS cost-saving of 10-15%. Through automation, our teams can focus on complex customer problems and continuous improvement mechanisms to achieve customer outcomes.

Resiliency

AMS scales our customers’ operational capabilities and evolves to meet their needs and the constantly changing security landscape. The AMS operating model is based on a continuous learning mechanism that evaluates workloads and pipelines against changing security policies.

Compliance

AMS offers an accelerated path towards meeting compliance needs. AMS has achieved compliance certifications and attestations against PCI-DSS, HIPAA, HiTrust, GDPR, ISO, SOC 1, 2 and 3. We have pre-authorization to operate workloads requiring FedRamp Moderate. 

How it works

Use cases

Monitoring & Observability

To establish a strong foundation for securely operating your workloads in the cloud, it is critical to consider how you plan to monitor the health of your workloads. An observable environment reduces risk, increases agility, and improves customer experience. AMS elevates operational excellence with 24x7x365 proactive monitoring of activity and incidents to ensure availability and resiliency. Through automation, AMS detects and proactively notifies customers of 80% of incidents, increasing as we continue to learn from experience.

Configuration, Compliance & Auditing

Organizations operate in a compliance landscape that is complex, dynamic, and evolving rapidly, facing internal requirements as well as external industry, national, and international regulations. AMS offers customers an accelerated path towards meeting compliance certifications and attestations against PCI-DSS, HIPAA, HiTrust, GDPR, ISO, SOC 1, 2 and 3. AMS helps customers configure their environment to be secure by providing time-tested safety mechanisms aligned with NIST, 150+ managed guardrails and security checks, and the most up-to-date best practices.

Centralized Operations Management

The cloud landscape is constantly evolving, and keeping up with new security threats can be time consuming, costly, and require ample cloud talent. AMS scales our customers’ operational capabilities and constantly evolves to meet their changing needs. The AMS operating model is based on a continuous learning mechanism that evaluates workloads and pipelines against changing security policies. With every interaction, we iterate and improve customers’ operating models, through tuning alarms, creating automations, and adding new monitors and service level indicators.

Enterprise Governance & Controls

In order to provide transparency in governance, we offer reporting from various native AWS services to summarize key performance metrics of AMS, including an executive summary and cost-saving insights, as well as granular details of incidents and performance. AMS allows enforcing of AMS and non-AMS tags to ensure they comply with enterprise governance and auditing control. AMS can take over administration and maintenance of Control Tower environments and offer monitoring and remediation.

Case studies

FieldCore, a GE Company, Drives Innovation in Business Operations through Automation Using AMS Accelerate.

Read the case study.

Origin Energy

Origin Energy Speeds Migration, Enhances Security, and Cuts Costs with AWS Customer Enablement.

Read the case study.

Detrack Systems

Sallie Mae met its deadline to go all-in on cloud services and decreased overall costs by 30 percent with the help of AWS Managed Services.     

Read the case study.

Coinhako

Coinhako Migrates to AWS for Compliance Support and High Availability.

Read the case study.

 

 

Thomson Reuters used AWS Managed Service to provide operational support and resources for capabilities they didn’t have the desire to scale.

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Change Healthcare relied on AWS Managed Services to ensure its workloads comply with healthcare industry regulations and that their security policies are adhered to 100 percent of the time.

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Sallie Mae logo

Sallie Mae met its deadline to go all-in on cloud services and decreased overall costs by 30 percent with the help of AWS Managed Services.     

Read the case study.

Carro Group

Carro Group Drives Hypergrowth with AWS Managed Services.

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