End User License Agreement for LAMP Stack with Production Support (Monthly) provided by OpenLogic
OpenLogic AMI Support Agreement
This OpenLogic AMI Support Agreement is a legal agreement between OpenLogic, Inc., a Delaware Corporation
("OpenLogic") and you, either an individual or an entity ("you"). If you are an individual, you represent to us that you are
lawfully able to enter into contracts (e.g., you are not a minor). If you are entering into this agreement on behalf of an
entity, you represent to us that you have legal authority to bind that entity.
This agreement governs the support services ("Services") provided to you by OpenLogic for designated open source
software stacks made available by OpenLogic on the Amazon Marketplace as an Amazon Machine Image ("AMI
Stacks"). This agreement is effective as of the date you purchased support for the AMI Stack(s) ("Effective Date").
1. Support Services
OpenLogic will provide technical support for the specific AMI Stacks that AWS reports to OpenLogic you have purchased
("Purchased Stacks") commencing on the Effective Date. Technical support includes assistance with problem resolution,
defects, and "how to" questions as well as advice and recommendations on installation and configuration. Support for
Purchased Stacks will cover only Amazon instances on which the stack is deployed through the Amazon Marketplace. It
will not cover support of the AWS infrastructure or support for the Purchased Stacks running on other infrastructure.
OpenLogic will provide support 12 hours per day between 8:00 AM and 8:00 PM Eastern Time, five days per week for
Developer Support and 24 hours per day, seven days per week for Production Support. Technical support incidents can
be submitted via email or by phone. Each single unique defect or question about a Purchased Stack will be counted as
an incident. Unless otherwise indicated at the time of purchase, you may submit an unlimited number of technical support
incidents. Details about the technical support process, response times, types of issues, and severity of issues can be
found here: http://www.openlogic.com/aws-support/support.php
2. Limitations on Support
OpenLogic will have no obligation to provide technical support or may cease providing the Services in the case of or with
respect to any incident that is in whole or in part due to, caused by, or resulting from any of the following:
(i) a breach by you of this Agreement;
(ii) the operational characteristics of the AWS provided hardware, instances, or infrastructure;
(iii) any third party products, software, hardware, equipment, content, data or information, and any modifications,
improvements, updates, new versions or new releases thereto or thereof, not provided by OpenLogic;
(v) any AMI Stack other than the most current release thereof made available by OpenLogic through the Amazon
(vi) use of any AMI Stack after OpenLogic has notified you to cease use thereof under this Agreement; or
(vii) your negligence, abuse, misapplication, or misuse of the AMI Stacks or the Services.
OpenLogic will have no liability for any changes required by your hardware or software configuration which may be
necessary to use any AMI Stack due to a workaround, error correction, or maintenance release.
3. Fees, Term, and Termination
You will be billed by Amazon under the terms of the AWS Customer Agreement. The term of this agreement will
commence on the Effective Date and will remain in effect until terminated by you or Amazon as per the AWS Customer
Agreement. The AWS Customer Agreement is located at http://aws.amazon.com/agreement/.
4. Ownership and License
4.1. Client Technology. Any information, data, content, software, methodologies, methods, techniques, concepts,
systems, procedures, know-how, or inventions ("Technology") of yours that were acquired, developed or created
by, or licensed to you prior to the Effective Date or independent from this Agreement ("Your Technology"), and
all intellectual property rights therein and relating thereto throughout the world, including, without limitation, all
copyrights, trademarks, service marks, trade secrets, patents, moral rights, contract rights and any and all other
legal rights protecting intangible proprietary information (collectively, "IPR"), are and will remain your exclusive
property. During the term of this Agreement, you may choose to provide OpenLogic with access to Your
Technology to facilitate OpenLogic in providing the Services, in which case you grant to OpenLogic all rights and
licenses in and to the Your Technology as may be necessary for OpenLogic to complete its obligations under this
Agreement. It should be noted that OpenLogic does not have access to Your Technology deployed on AWS
unless you choose to give OpenLogic access as part of providing the Services.
4.2. AMI Stacks License. The AMI Stacks are comprised of open source software, which is subject to the terms of
the open source software license(s) accompanying or otherwise applicable to that open source software. Any
other code created and supplied directly by OpenLogic is governed by the MIT License. The terms of the open
source software licenses apply to the open source software independent of the terms of the MIT License or this
agreement. Nothing in this agreement limits your rights under or grants rights to you that supersede the terms of
any applicable open source software license.
4.3. You acknowledge that your own distribution or deployment of instances containing or linking to the AMI Stacks or
any other open source software may trigger open source license requirements for which you are responsible.
4.4. Open Source Community. In the process of providing the Services, OpenLogic occasionally finds bugs and
errors in open source software as well as issues in how certain open source packages work together. OpenLogic
will make best efforts to work with open source communities to resolve bugs or defects and contribute those
changes back for incorporation in future releases. Due to the nature of open source development, OpenLogic
can not guarantee that the open source communities will accept bug fixes.
4.5. OpenLogic Technology. All deliverables and any technology or other idea, conception, invention, reduction to
practice, discovery or development provided or made by or on behalf of OpenLogic, and any modification,
enhancement, improvement, or derivative work thereto or thereof (collectively, "OpenLogic Technology"), and all
IPR therein and thereto, are and will remain the exclusive property of OpenLogic.
4.6. License. Subject to the terms and conditions of this Agreement, including payment of all applicable fees when
due, OpenLogic grants to you a non-exclusive, non-transferable, worldwide license to use for its own internal
business purposes any deliverables provided to you by OpenLogic under this Agreement. To the extent any
Deliverable hereunder is a derivative work, modification, patch, or script of or directly relating to an open source
software project (each an "Open Source Deliverable"), OpenLogic will license such Open Source Deliverable
under the same open source software license as the open source project to which it relates.
5. Customer's Comments and Feedback
In the course of OpenLogic providing you with technical support, you may provide comments, suggestions, and other
feedback regarding the AMI Stacks, the support services, or related topics to OpenLogic. You agree that OpenLogic will
be free to use any such feedback you provide for any purpose, including without limitation implementing changes based
on your feedback to the AMI Stacks, support,, or other offerings without attribution or compensation to you.
6.1. General. Each party represents and warrants to the other party that: the performance of such party's obligations
hereunder do not and will not violate any law, rule or regulation applicable to such party.
6.2. OpenLogic. OpenLogic will perform all Services as stated under this Agreement. If OpenLogic fails to comply
with the previous sentence, OpenLogic will, at its sole discretion and as Client's sole remedy and OpenLogic's
sole obligation for any such failure: (a) re-perform the Services in a manner that resolves the alleged failure; or (b)
refund any Fees paid by Client attributable to the Services that are the subject of the failure.
THE WARRANTIES SET FORTH IN SECTION 8 ARE THE SOLE AND EXCLUSIVE WARRANTIES MADE BY
OPENLOGIC UNDER THIS AGREEMENT AND OPENLOGIC SPECIFICALLY DISCLAIMS ANY AND ALL OTHER
WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, WITH REGARD TO THE SERVICES,
DELIVERABLES AND ANY OTHER SUBJECT MATTER OF THIS AGREEMENT, INCLUDING, WITHOUT LIMITATION,
ANY WARRANTIES OF NON-INFRINGEMENT, TITLE, FITNESS FOR A PARTICULAR PURPOSE, FUNCTIONALITY
8. Limitation of Liability
OPENLOGIC WILL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES
ARISING OUT OF THIS AGREEMENT (HOWEVER ARISING, INCLUDING NEGLIGENCE), INCLUDING, BY WAY OF
EXAMPLE, LOST REVENUE, LOST PROFITS, BUSINESS INTERRUPTION, AND INJURY TO REPUTATION, EVEN IF
OPENLOGIC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE TOTAL CUMULATIVE
LIABILITY OF OPENLOGIC RELATING TO THIS AGREEMENT, REGARDLESS OF THE FORM OF ACTION,
WHETHER IN CONTRACT, TORT OR OTHERWISE, WILL NOT EXCEED THE TOTAL FEES PAID TO AMAZON BY
CLIENT FOR SUPPORT PROVIDED BY OPENLOGIC DURING THE 3 MONTH PERIOD IMMEDIATELY PRECEDING
THE EVENT(S) GIVING RISE TO SUCH LIABILITY.
9. Confidential Information.
9.1. Confidential Information. For purposes of this Agreement, "Confidential Information" means any data or
information regarding the business, finances, services or technology of either party provided to or otherwise
obtained by the other party, including, without limitation, technical, marketing, financial, pricing, employee, and
planning information, and any other data or information received or otherwise obtained under this Agreement that
a reasonable person should have known, under the circumstances, was confidential or proprietary.
9.2. Protection. Each party (the "Receiving Party") may from time to time receive or otherwise obtain Confidential
Information from the other party (the "Disclosing Party"). The Receiving Party will not use any Confidential
Information of the Disclosing Party for any purpose not expressly permitted by this Agreement, and will disclose
the Confidential Information of the Disclosing Party only to the employees or contractors of the Receiving Party
who have a need to know such Confidential Information for purposes of this Agreement and who are under a duty
of confidentiality no less restrictive than the Receiving Party's duty hereunder. The Receiving Party will protect
the Disclosing Party's Confidential Information in the same manner as the Receiving Party protects its own
confidential information of a similar nature and with no less than reasonable care.
9.3. Exceptions. The Receiving Party's obligations with respect to any Confidential Information of the Disclosing
Party will terminate if such information: (a) was already lawfully known to the Receiving Party as of the Effective
Date; (b) is disclosed to the Receiving Party after the Effective Date by a third party who had the right to make
such disclosure without any confidentiality restrictions; (c) is, or through no fault of the Receiving Party becomes,
generally available to the public; or (d) is independently developed by the Receiving Party without access to, use
of, or reference to, the Disclosing Party's Confidential Information. In addition, the Receiving Party will be allowed
to disclose Confidential Information of the Disclosing Party to the extent that such disclosure is: (i) necessary for
the Receiving Party to enforce its rights under this Agreement in connection with a legal proceeding; or (ii)
required by law or by the order of a court of similar judicial, regulatory or administrative body, provided that the
Receiving Party notifies the Disclosing Party in advance of such required disclosure promptly and in writing and
cooperates with the Disclosing Party, at the Disclosing Party's reasonable request and expense, in any lawful
action to contest or limit the scope of such required disclosure.
10.1. Export. You will comply with all applicable export and import laws and regulations in your use of the AMI
Stacks. You represent that you are not barred from receiving services under U.S. laws or other applicable
jurisdiction, including without limitations, the Denied Persons List and the Entity List, and other lists issued by the
U.S. Department of Commerce, Bureau of Industry and Security. You represent that you are not located in, under
the control of, or a national or resident of any country to which the United States has embargoed goods.
10.2. Assignment. This agreement, or any of your rights and obligations under this agreement, cannot be
assigned or otherwise transferred in whole or in part, and any such attempted assignment or transfer by
Customer in violation of the foregoing will be null and void.
10.3. Choice of law. This agreement will be governed by the laws of the State of Colorado in the United States of
America, without regard to conflicts of law principles. The federal and state courts located in Denver, Colorado
(and any other courts having jurisdiction over matters arising in Denver, Colorado) will have exclusive jurisdiction
over any disputes arising under this agreement and the parties hereby irrevocably consent to the personal
jurisdiction of such courts. The parties agree that the United Nations Convention on Contracts for the
International Sale of Goods is specifically excluded from application to this agreement.
10.4. Relationship of parties. This agreement does not create a partnership, franchise, joint venture, agency,
fiduciary, or employment relationship between you and OpenLogic. There are no third-party beneficiaries to this
10.5. Waiver. All waivers under this agreement must be in writing. Any waiver or failure to enforce any provision of
this agreement on one occasion will not be deemed a waiver of any other provision or of such provision on any
10.6. Survival. Sections 3 (Fees, Term, and Termination), 4 (Ownership; License, 5 (Customer's Comments and
Feedback), 7 (Disclaimer), 8 (Limitation of Liability), 9 (Confidential Information), and 10 (General) will survive
termination or expiration of this agreement.
10.7. Severability. If any provision of this agreement is held to be unenforceable, that provision will be modified so
as to be enforceable, or if such modification is not possible, that provision will be removed and the remaining
provisions will remain in full force.