Unfortunately, traditional Contact Center knowledge management can function like a sort of guessing game. It relies on an agent’s ability to discern customer context, put together the right set of search terms, and skim the articles each search returns to find a relevant answer. Artificial...
In many cases, customer data contained in a variety of backend systems is able to identify customers and determine their contact reason, before ever reaching an agent. Credit card expired? Missed payment? Order/shipment late? Device error? We're able to leverage this contextual data to build...
SearchBlox is the swiss army knife of enterprise search: every function you need, ready to use out of the box, in a lightweight package. Enjoy fixed costs, fast deployment, built-in security, and advanced, scalable search features that are easy to maintain. More than 600 enterprises, some of the...
**Parse varieties of documents in multitude file formats including the following types: ** Parse Utility Industry Service Cards Parse HUD forms Parse Receipts Parse Expense Reports Parse Resumes Input: Parse them by sending file content via API Parse them by uploading documents to s3...
Note: This product is available for IBM Embed Solution Contracted Partners only. Learn more at https://ibm-mkpl-cp4d.s3.amazonaws.com/AWS-Build-with-IBM.pdf IBM Watson NLP Library for Embed is a containerized library designed to empower partners with greater flexibility to infuse powerful natural...
Starting from $0.03/hr or from $240.00/yr (9% savings) for software + AWS usage fees
This is a repackaged software that includes the charges of installation and configuration of Sentence similarity models which are pivotal in numerous natural language processing (NLP) applications, ranging from chatbots and question-answering systems to document clustering and content...
Linux/Unix, Other 22 - 64-bit Amazon Machine Image (AMI)
Starting from $0.03/hr or from $240.00/yr (9% savings) for software + AWS usage fees
This is a repackaged software that includes the charges of installation and configuration of Sentence similarity models which are pivotal in numerous natural language processing (NLP) applications, ranging from chatbots and question-answering systems to document clustering and content...
Linux/Unix, Other 8 - 64-bit Amazon Machine Image (AMI)
Starting from $0.03/hr or from $240.00/yr (up to 45% savings) for software + AWS usage fees
This is a repackaged software that includes the charges of installation and configuration of The "Text Deidentification Model" is a specialized tool designed to protect privacy and confidentiality in text-based data. It intelligently identifies and redacts sensitive information, such as personal...
Linux/Unix, Ubuntu 22.04 - 64-bit Amazon Machine Image (AMI)
PACE ML Text Augmentation helps in preparing datasets by creating a more comprehensive set of possible data points and their distribution. The module provides a solution to the limited data problem for Natural Language Processing techniques. A combination of transformations and generations are used...
Model Package - Fulfilled on Amazon SageMaker
The solution applies deep learning model (CNN) to classify text data such as reviews and transcripts to identify features leading to prediction of user defined classes. It has explainable AI functionality which helps to understand why the model predicts the class based on key words and phrases in...
Algorithm - Fulfilled on Amazon SageMaker
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