Contact Center Assessment To meet elevated customer expectations, businesses must provide personalized, optimal experiences on all channels. This requires being accessible across all platforms, continuously improving customer experience, and putting the customer first. 78% of consumers have...
Embark on your journey to cloud-based contact center excellence with ASA Solutions. We specialize in guiding organizations through the migration process, ensuring a smooth transition to modern cloud platforms like Amazon Connect and AWS Lex. Our team of experts will work closely with you to assess...
Starting from $0.10/hr or from $870.00/yr (1% savings) for software + AWS usage fees
* This is a repackaged open-source software product wherein additional charges apply for technical support and maintenance by Apps4Rent. * Ekiga (formerly known as Gnome Meeting) is an open-source Softphone, Video Conferencing and Instant Messenger application over the Internet. It supports HD...
Windows, Windows Server 2022 Base 2022 - 64-bit Amazon Machine Image (AMI)
CTI for SAP Sales Cloud and Amazon Connect by AMC Technology's DaVinci improves the agent and customer experience by supporting standard features, like screen-pop, click-to-dial, and logging of call/interaction activities. Our Interaction Orchestration Platform's low-code model also allows you to...
Conversational analytics is one area which has seen significant investment from AWS over recent years. Contact Lens for Amazon Connect provides a set of conversational analytics and quality management capabilities, powered by machine learning. It helps you to understand and address customer issues,...
Acceleraate delivers rapid integration between Salesforce Lightning and Amazon Connect, offering the ability for customer service agents to utilise the Amazon Connect CCP inside Salesforce, preventing unnecessary application switching, and saving time. CTI for Salesforce and Amazon Connect...
Elevate your call center with real-time customer data and operational insights. Take advantage of the flexible and best in class call center capabilities Amazon Connect Contact Center and channel your data directly into Salesforce with Service Cloud Voice. This powerful combination brings in the...
Our mission is to simplify the adoption of AWS tools and contact center solutions, allowing you to fully unlock the potential of these cutting-edge innovations and kickstart your Customer Experience Transformation with ease. With our Turbo Launch program, we begin by evaluating your business...
Our Amazon Connect Admin UI offering presents a comprehensive solution for Admins/Supervisors to efficiently handle multiple critical configurations within Amazon Connect. With this powerful tool, users can seamlessly manage various aspects of the system, including: Manage Hours of Operations and...
Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. PACE delivers a next-generation cloud-based contact center powered by Amazon Connect that is ready for deployment and packed with features. Enhanced...
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