Product reviews - AWS Marketplace
GuidelinesRestrictionsTiming and expectations

Product reviews

AWS Marketplace wants buyers to get the information they need to make smart buying choices. As an AWS customer, you can submit written reviews for items listed in AWS Marketplace. We encourage you to share your opinions, both favorable and unfavorable.

Note

Data products don't support product reviews.

Guidelines

Anyone with an AWS Marketplace subscription to a product can create a review for it. Use the following guidelines for writing product reviews:

  • Include reasons – The best reviews include not only whether you liked or disliked a product, but also why. You can discuss related products and how this item compares to them.

  • Be specific – Focus on specific features of the product and your experience with it. For video reviews, write a brief introduction.

  • Be concise – Written reviews must be at least 20 words and are limited to 5,000 words. The ideal length is 75–500 words.

  • Be sincere – Your honest opinion about the product, positive or negative, is appreciated. Helpful information can inform our customers’ buying decisions.

  • Be transparent – If you received a free product in exchange for your review, clearly and conspicuously disclose that.

Restrictions

AWS reserves the right to remove reviews that include any of the following content.

  • Objectional material, including:

    • Obscene or distasteful content

    • Profanity or spiteful remarks

    • Promotion of illegal or immoral conduct

  • Promotional content, including:

    • Advertisements, promotional material, or repeated posts that make the same point

    • Sentiments by or on behalf of a person or company with a financial interest in the product or a directly competing product (including reviews by authors, publishers, manufacturers, or third-party merchants selling the product)

    • Reviews written for any form of compensation other than a free copy of the product, including reviews that are part of a paid publicity package

    • Reviews written by a customer without a verifiable subscription to the product

  • Inappropriate content, including:

    • Content copied from others, including excessive quotations

    • Contact information or URLs external to Amazon.com

    • Details about availability or alternate ordering/shipping

    • Videos with watermarks

    • Comments on other reviews visible on the page, because page visibility is subject to change without notice

    • Foreign language content, unless there is a clear connection to the product

    • Text with formatting issues

  • Off-topic information, including:

    • Feedback on the seller or your shipment experience

    • Feedback about typos or inaccuracies in our catalog or product description; instead, use the feedback form at the bottom of the product page

For questions about customer reviews, contact us.

Timing and expectations

We strive to process product reviews as quickly as possible. However, the AWS Marketplace team must communicate with both the reviewer and the seller to confirm and review the feedback for validity against our Guidelines and Restrictions. We follow the same timing and expectations guidance that is described in the AWS Marketplace Seller Guide for how long it will take to complete the process.