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Helpshift

Helpshift is an in-app customer support platform that enables mobile apps to improve customer experience, drive higher ratings, and increase retention. Helpshift's SDK allows app developers to have a direct in-app conversation with their customers. This mobile-first, proactive feature prevents users from leaving your app to contact you--or worse--writing a negative review in the app store. With Helpshift built into your app, communicating with your customers is now as easy as sending a text message. Helpshift's real-time dashboard and automation tools allow your team to organize and manage... Read more


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    Delivery Method

    Software as a Service (Read more)



    Highlights

    • Helpshift SDK works natively on iOS and Android, with support for Unity and Cocos2d-x
    • Helpshift dashboard increases support agents' efficiency by up to 70% through enhanced agent workflows and automations.
    • Advanced analytics and reporting provide better insights into team performance, contact rate, resolution times and ticket deflection.

    Product Description

    Helpshift is an in-app customer support platform that enables mobile apps to improve customer experience, drive higher ratings, and increase retention. Helpshift's SDK allows app developers to have a direct in-app conversation with their customers. This mobile-first, proactive feature prevents users from leaving your app to contact you--or worse--writing a negative review in the app store. With Helpshift built into your app, communicating with your customers is now as easy as sending a text message. Helpshift's real-time dashboard and automation tools allow your team to organize and manage large volumes of customer conversations efficiently. We integrate with Salesforce Service Cloud, Oracle Right Now

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    Support Details

    Please allow 24 hours

    https://support.helpshift.com

    Refund Policy

    Please email support@helpshift.com for refund and cancelation policy

    This product is currently unavailable.

    Pricing Details

    Free upto 10,000 MAU. Paid plans start from $20/mo

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