SolarWinds® Web Help Desk® is a web-based automated ticketing solution that helps you manage your IT support requests for both internal and external clients. Use Web Help Desk to create and manage tickets through the web console. It also supports email ticket creation, automatic ticket assignment and escalation, asset management, and incident and problem management.
All help desk processes are managed through the web console. After you set up the application, you can configure Web Help Desk to perform specific tasks. These tasks include routing tickets to a specific help desk technician or work group and creating new tickets from email requests or alert messages from a supported monitoring application.

Key features
Web Help Desk provides the following features for managing your enterprise or managed service provider (MSP) help desk operations:
Parent/Child service relationships
Automated ticket processing
Asset management
Change management
Parent/child service relationships
Automated ticketing processing
Change management