This is a repackaged open-source software product wherein additional charges apply for the pre-configured phpMyadmin which includes Apache2, MySQL, PHP, and Scripts which make it easy for you to use OSTicket. We have phpMyAdmin intended to handle the administration of MySQL over the Web, and Scripts for the password, backup, and update management.
OSTicket is a trusted and widely-used open-source support ticket system which offers desk solutions and helps you to manage infrastructure services. It allows you to manage and organize all the requests and responses in one place, customize the collected data to help get straight to the issues, create your own views to see info related to tickets. It enables a ticket locking mechanism in order to avoid conflict and dual responses.