Intuz osTicket CloudFormation is Stack template with EC2, AS,ELB,Multi-AZ RDS and EFS. Intuz creates CF Stacks for users who likes to concentrate on their Application. osTicket is a widely-used and trusted open source support ticket system. It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform. osTicket comes packed with more features and tools than most of the expensive (and complex) support ticket systems on the market.