Engagement Suite Essentials

The SpiceCSM Engagement Suite Essentials provides contact centers the ability to better engage with their customers through a Unified Agent Interface that includes a CRM and Ticketing platform, and embeds the Amazon Connect agent within the application. Easily customize the CRM for multiple customers and campaigns, with built-in Knowledge Base and Survey capabilities, and monitor results through robust dashboards and reporting.


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Delivery Method

Software as a Service (SaaS) Contracts ( Read more)



Product Options

  • Named Users-Total user accounts created on platform

Highlights

  • Agent Interface with CRM & Ticketing
  • Embedded Amazon Connect Agent Controls
  • Real-time Dashboards & Reporting

Product Description

The SpiceCSM Engagement Suite Essentials provides contact centers the ability to better engage with their customers through a Unified Agent Interface that includes a CRM and Ticketing platform, and embeds the Amazon Connect agent within the application. Easily customize the CRM for multiple customers and campaigns, with built-in Knowledge Base and Survey capabilities, and monitor results through robust dashboards and reporting.

Product Details

  • Available on AWS Marketplace Since: 09/26/2017

Resources

Support Details

support@spicecsm.com

24x7 Email

Refund Policy

Contact us at awsrefunds@spicecsm.com

End User License Agreement

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Pricing Information

Below are the total costs for these different subscription durations.

Additional taxes may apply.
1mo 12mo
Named Users
$55.00 $561.00

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