USAN's Visual IVR for Amazon Connect provides customers the personalized experience they expect on their mobile devices. The solution adds omnichannel functionality to your Amazon Connect contact flow in order to boost self-service adoption rates and improve customer satisfaction.

What It Is:
Visual IVR for Amazon Connect is a customer self-service solution that has an out-of-the-box integration to Amazon's cloud contact center platform, Amazon Connect. This mobile engagement solution transforms your contact flow into a full digital self-service experience.

What It Does:
Visual IVR for Amazon Connect recreates your IVR experience as an optical, mobile application. It extends IVR menus, prompts, flows and rules in a graphical format, offering another choice in the way customers interact with your business.

How It Helps:
The core business value of Visual IVR for Amazon Connect is making things easier for your customers. It also lifts the load on your live staff. With Visual IVR for Amazon Connect, many of the interactions that are perceived as just too hard for an IVR become easy, reducing the need to live transfer to agents.

Please note: Microsoft Windows Server 2012 and 2012 R2 are reaching end of support on October 10th 2023. These images will be removed from AWS Marketplace by October 10th, and you will no longer be able to access license included AMIs provided by Amazon after this date. Custom AMIs you own and active EC2 instances will not be impacted, but we recommend upgrading your current workloads. Please review the end of support FAQ here: https://aws.amazon.com/windows/faq/#eos-microsoft-products. "The SQL Server Amazon Machine Images (AMI) is built, updated, and fully-patched by AWS within five business days of Microsoft's patch Tuesday (the second Tuesday of each month). Launching an instance from this AMI enables you to run the instance as a database server and saves you the effort to install SQL Server software. This AMI comes with following software and drivers including AWS Systems Manager, AWS CloudFormation, AWS Tools for Windows PowerShell, Network drivers, and Storage drivers.

You can use AWS Launch Wizard to easily size, configure, and deploy SQL Server applications on AWS. Launch Wizard for SQL Server supports both single instance and high availability deployments according to AWS and SQL Server best practices."