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Service Management Automation

Service Management Automation

By: Micro Focus Latest Version: 2019.08
Linux/Unix
Linux/Unix

Product Overview

Micro Focus Service Management Automation is an analytics-driven ITSM solution for managing the entire service portfolio and lifecycle within and beyond IT. Based on an integrated management platform, it accelerates Service Desk agent productivity, reduces ticket volumes and increases user adoption and satisfaction. Container-based deployment options including installation via AWS enable fast time to value, a low total cost of ownership (TCO), and make it the perfect fit for Managed Service Providers (MSP). Service Management Automation uses predictive analytics and machine learning to provide proven, out-of-the-box use cases, including a modern, engaging user experience with native mobile capabilities. Machine learning automates ticket categorization, which leads to fewer tickets and dramatically reduces time to resolve them. Hot Topic Analytics spots pattern and trends in tickets and other data to prioritize and automate work. The solution is highly scalable and built on a true multi-tenant architecture, which enables MSPs and shared-service customers to cost-effectively address their most stringent SLAs. Flexible deployment options, based on containers, enable data sovereignty. The solution can run on private or public cloud, physical, virtual or hybrid environments.

Version

2019.08

Operating System

Linux/Unix, CentOS 1708

Delivery Methods

  • CloudFormation Template

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