Our clients required much-needed improvement in the detection and remediation of incidents, ensuring continuous service delivery, so they opted for Moogsoft AIOps.

How has it helped my organization?

One of the tangible benefits of Moogsoft AIOps is that it has reduced alert volume by 90 percent. It separates the "signal" from the "noise" through mathematical analysis of all events across the entire monitoring stack. The result is that it frees up support a lot, saving resources, time, and money.

What is most valuable?

Moogsoft AIOps integrates seamlessly with 50-plus IT monitoring, automation, service management, notification, and collaboration tools. It also provides a great and easy-to-use interface for observing.

In terms of other products it works with in our environment, it integrates well with ServiceNow.

What needs improvement?

Some additional API interfacing would be great to enable getting the data out of AIOps programmatically.

What do I think about the stability of the solution?

It's quite mature and stable and has easily borne the brunt of high-load intervals. We haven't faced any issues here.

What do I think about the scalability of the solution?

As it's in the cloud and hosted, scalability is not an issue at all. It grows and shrinks with our fluid environment.

How is customer service and technical support?

Customer service and support need improvement in terms of response time.

What's my experience with pricing, setup cost, and licensing?

It's a very cost-effective and competitive product.

Our experience purchasing this solution through the AWS Marketplace was that it was very easy and seamless. We chose to procure this solution there because that's where it was available.

What other advice do I have?

Moogsoft AIOps (US & Canada)

Moogsoft AIOps (US & Canada)

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