To complement Sytel's multi media multi-tenant hosted contact center suite and industry-leading predictive dialer, Oceanic provides a high performance workforce and resource planning tool which can predict performance for outbound campaigns, identify resource requirements and determine profit or loss.

Oceanic uses the same revolutionary, industry leading AI predictive algorithm featured in Sytel's Softdial Contact Center (SCC) suite. SCC is a suite of applications forming a complete multimedia contact center platform. SCC components can be used individually or together and can be combined with external applications to build a tailor-made contact center solution for outbound and inbound voice, chat, email, SMS and any other media type.

In seconds Oceanic can:

predict performance for any campaign
forecast and schedule resource requirements for campaigns
benchmark different dialing methods
determine profit/ loss position on a campaign

Its main functions are:
selecting the right calling profile for a campaign
forecasting performance
providing a Work Scheduler for a campaign
selecting the outbound method that is right for the user

Contact Sytel to learn more about our multisession and multimedia contact center solution and to learn how it can be deployed from the cloud and integrated to fit your requirements.

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