Cogito performs live, in-call voice analysis to augment behavior in real time to create better human connections at scale between your customers and your agents, wherever they work - in your contact center, in a BPO, or remotely. Integration supported on most enterprise ACD including Amazon Connect!
Cogito performs live, in-call voice analysis to augment behavior in real time to create better human connections at scale between your customers and your agents, wherever they work - in your contact center, in a BPO, or remotely. Integration supported on most enterprise ACD including Amazon Connect!